management of customers from China (Chinese couples coming to Ukraine for surrogacy/IVF programs); providing all the necessary support to the customers during all stages of the program; communication with potential customers and partners; translation of medical documentation, informational materials for website of the company; interpreting during meetings of clients in medical and state institutions.

communication with customers via email, Service Desk programs, answering questions of users regarding the mechanism of work of the platform; handling complaints of users; determining causes of the problems of users and providing solutions to customers; forwarding requests to IT/financial/marketing department and controlling the process of requests.

planning and full support in organization of business trips, making travel and visa arrangements, booking accommodation, keeping business trips data base; translating documents, equipment instructions, technical cards; business correspondence with foreign partners; interpreting during negotiations with foreign partners.