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Gameloft — вакансія в Customer Care Agent (English and French)
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Customer Care Agent (English and French)

Gameloft
2 дні тому
12 листопада 2024
Харків
Віддалена робота
Повна зайнятість

Job Description:

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

Requirements:

  • Fluent level of English, Ukrainian
  • Upper-Intermediate or Advanced level of French is required;
  • Previous working experience in customer support is a plus;
  • Microsoft Office skills;
  • Excellent communication skills;
  • Aptitude for team work;
  • Excellent interpersonal relationship;
  • Responsible and patient.

Responsibilities:

    • Provide support to the customers: identify and solve customer problems using dedicated web tools;
    • Handle and manage web tools specially made for customer support;
    • Keep a record of each case in another dedicated web tool;
    • Escalate cases that need a deeper investigation to the corresponding teams when needed;
    • Notify Leads when a recurrent problem appears, to prevent further cases;
    • Be able to identify problems and create new templates for recurrent ones.

Benefits:

  • Join a top global mobile and video games publisher using the latest technologies;
  • Work with a talented international team in a friendly, creative environment;
  • Gain experience in the fast-paced and innovative video games industry;
  • Contribute to high-ranking products recognized worldwide;
  • Grow your career with dynamic promotions and global opportunities.

What Gameloft offers:

  • Possibility to work remote in a global product company with talented people;
  • Competitive salary according to the qualifications;
  • 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
  • Medical insurance, psychologist;
  • Parental leave;
  • Own educational platform with courses, training programs, certifications;
  • Employee Referral Program with great bonuses;
  • Technical support and equipment.

In order to consider your application, we require you to send the full version of your CV in English. 
Qualified candidates could be asked to complete a test assessment.

Tatyana Ivanova

Gameloft — вакансія в Customer Care Agent (English and French): фото 2

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