Customer Care Agent (English and German)

Job Description

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

Qualifications

• Fluent level of English, Ukrainian.
• Upper-Intermediate or Advanced level of second language German is required;
• Previous working experience in customer support is a plus;
• Microsoft Office skills;
• Excellent communication skills;
• Aptitude for team work;
• Excellent interpersonal relationship;
• Responsible and patient.

Responsibilities:

• Provide support to the customers: identify and solve customer problems using dedicated web tools;
• Handle and manage web tools specially made for customer support;
• Keep a record of each case in another dedicated web tool;
• Escalate cases that need a deeper investigation to the corresponding teams when needed;
• Notify Leads when a recurrent problem appears, to prevent further cases;
• Be able to identify problems and create new templates for recurrent ones.

Benefits:

• Join a top global mobile and video games publisher using the latest technologies;
• Work with a talented international team in a friendly, creative environment;
• Gain experience in the fast-paced and innovative video games industry;
• Contribute to high-ranking products recognized worldwide;
• Grow your career with dynamic promotions and global opportunities.

What Gameloft offers:

• Possibility to work remote in a global product company with talented people;
• Competitive salary according to the qualifications;
• 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
• Medical insurance, psychologist;
• Parental leave;
• Own educational platform with courses, training programs, certifications;
• Employee Referral Program with great bonuses;
• Technical support and equipment.

In order to consider your application, we require you to send the full version of your CV in English. 
Qualified candidates could be asked to complete a test assessment.