Key Account Manager (Partner Network, Nova Group)

Hi!

We are Nova Global — a team building the world’s most convenient digital service for global delivery for private customers and e-commerce businesses. If you think globally and curiosity is a key part of who you are, we are confident you will enjoy working on projects and challenges with an international scope.

To achieve our global goals, we are looking for a Key Account Manager (Partner Network, Nova Group) to join our team.

Role Objective

Build a well-managed and economically efficient partner network across Nova Group that ensures competitive business conditions, supports sales growth, and reduces dependency on external contractors.

Required Expertise

Professional Skills

• Experience in partner network management, business development, or commercial roles

• Strong analytical skills, including the ability to work with economics, tariffs, and SLAs

• Experience in building or transforming processes from an unstructured environment into a system-driven one

• Strong negotiation skills and the ability to align multiple stakeholders

• Ability to work effectively in ambiguous situations and manage conflicts

• Experience working with multiple stakeholders in complex organizational structures

Personal Skills

• Results-driven mindset with a structured and systematic approach to work

• Ability to build and maintain long-term business relationships

• Proven ability to work in a fast-paced, multitasking environment

• Open and friendly communication style combined with strong professional ethics

• Strong process-oriented and analytical thinking

• Proactive attitude and openness to new ideas

• Strong sense of ownership and responsibility for outcomes

Key Responsibilities

Partner Network Development

• Build and maintain an up-to-date map of the partner network across the Group

• Define partner prioritization (core / strategic / optional)

• Develop partnerships through new directions, products, and integrations

• Initiate new partnerships within Nova Group

Alignment of Interests and Prioritization

• Identify overlaps and synergies between Group companies

• Analyze the root causes of non-competitiveness

• Develop win-win cooperation models

• Protect Nova Global’s interests through economics, SLAs, and partnership terms

Request Management and Coordination

• Centralize incoming requests from Group companies, including operational, commercial, and integration-related requests

• Organize execution through internal teams and/or partners

• Monitor delivery and ensure feedback loops

Analytics and Network Efficiency

• Analyze the network structure, including internal versus external partners

• Evaluate economics, service quality, and overall performance

• Provide recommendations for network development and in-house capability building

Communication and Relationship Management

• Establish regular communication with Group partners

• Lead working meetings and strategic sessions

• Manage conflicts and expectations

Key Challenges

• Lack of a unified partner network management system at the Group level

• Competition between internal and external solutions

• Non-competitive tariffs or partnership conditions in certain areas

• Fragmented processes and lack of unified standards for SLAs, tariffs, and ways of working

• The need to change behaviors and collaboration models across Group companies

• Limited transparency of economics and partner performance

What We Offer

• The opportunity to work in a global company

• Official employment with full compliance with labor regulations

• Transparent working conditions and a strong team culture

• Career growth and professional development opportunities

• Remote work from anywhere in the world

• Medical insurance

• Paid professional training and English language courses

Join our Dream Team to achieve ambitious goals, develop and implement innovative technologies, optimize processes, enhance customer experience, and build trust and loyalty among clients worldwide.

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