CFD, Cryptocurrency, Bitcoin, Crypto Exchange, Forex

Result: over a period of 3 months, conversion rates have increased: English desk 8.7% (against 4.5%), Arabic 7.2% (against 3.4%), Asian 7.6% (against 4.5%), Russian 9.5% (against 7.5%). A sales quality control and mentoring system has been implemented to maintain the achieved level of conversion. Area of responsibility: goal setting, recruitment, motivation, training, coaching, monitoring the implementation of tasks, dismissal of inefficient specialists. Conducting product trainings on cryptocurrency, on telephone sales skills, coaching sessions to improve the quality of sales for call center specialists.

The project was stopped due to the start of military aggression of the Russian Federation against Ukraine.

Result: (A) sales grow 200%+ from newcomers that are on the trial period. (B) Sales audit uncover resources for 300%+ sales grow in 4 months, namely: optimization of CRM and sales process (10%+), optimization of commercial areas (10%+), competitions and sales cycles (10%+) , selling against competitors (10%+), auditing calls (10%+), coaching (10%+), correction of the training system (10%+), standardization of objection handling (10%+ ), best practice sharing (10%+), recruiting scaling (10%+), scorecard and KPI optimization (10%+). (C) Sales excellence plan agreed and on implementation phase according with terms and priorities.

Information about the company: auction sales of state and municipal property, real estate, land, resources, assets, vehicles and infrastructure, as well as rent and leases.

Result: (1) 2021 - the bank took 2nd place* in Ukraine in terms of customer loyalty index, rising from 5th place where it was in 2019. As a result, the sales plan completion rate of the retail network of branches was 80%+, which is an absolute record for the last 7 years. (2)World Class Sales and Sales Excellence methodology deployed in 150+ retail net of outlets over Ukraine. (3) Number of trained and certified specialists exceeded: 380+ sales executives, 80+ outlet managers, 40+ internal trainers. (4) As result of pandemic COVID-19 - online trainings delivery have completely replaced the conduct of classroom trainings that improve country coverage, effectiveness and minimize the cost. (5) Onboarding process for newcomers and "The University of the Retail Sales" have been implemented. (6) Contact Center department fully equipped with new range of 4 sales training programs with total duration of 8 days.

* - https://minfin.com.ua/banks/rating/?date=2022-02-21

Result: +300% sales grow in 3 months. Responsible for sales performance & sales team, setting sales targets, dismissing weak sales executives, developing existing sales & recruiting new sales, delivering sales trainings, coaching, performing audit, KPI, sales standards and processes, motivation.

Result: +300% sales grow in 3 months. Recruiting sales people and delivering training programs to Telephone Sales professionals: an introduction to financial industry & services, telephone sales skills. Providing individual coaching sessions and auditing sales quality. Monitoring the effectiveness and efficiency of the corporate sales process.

• Sales Trainings (Oct-Nov 2014, Feb-May, 2015) - delivered 51 classroom sales trainings in Ukraine (11 trainings for 120+ sales teams managers and 40 trainings for 450+ sales executives);
• Deployed Sales Tools & Standards - (1) Product Catalogue 2015 covering information about company, production plants, product groups and 15 brands, (2) Implemented Sales Standards & Processes for Sales Executives, KAM, Merchandisers;
• Implemented IT solutions - (1) LMS e-learning system covering CIS countries; (2) System for delivering webinars covering CIS countries; (3)Shared knowledge databases for Sales Force and Customers covering CIS countries (in progress).

-Sales Coach Trainer RU - from 09, 2012 till 05,2014

-Sales Trainer CIS Countries - from 02.2004 till 01.2008

-Sales Enablement Ukraine - from 01.2003 till 02.2004, from 01.2008 till 08.2012

• "2013 - DHL RU is #1 worldwide in absolute EBIT (before China) as result of revenue growth in Q3 & Q4
• "2013 - DHL RU is #1 in Europe region (39 countries) in Selling Against Competitor campaign
• "2012 - DHL RU is #1 in Europe region (31 countries) in Selling Import Product campaign
• "2011 - DHL Ukraine within TOP10 countries with best Sales Excellence results in region (125 countries).
• "2010 - DHL Ukraine is #1 with Sales Excellence Award within region (125 courtiers).

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