Provided customer service and technical support via phone, email, and live chat, resolving service inquiries, account access issues, and software-related problems. Troubleshot customer-facing and business applications, resolving software errors, configuration issues, and system access problems. Managed support tickets, prioritized urgent requests, monitored SLA targets, and ensured timely issue resolution. Provided remote desktop support for remote and hybrid employees using remote support tools. Configured employee workstations, email accounts, Microsoft 365 licenses, and user access during onboarding, while collaborating with internal teams to resolve application-related issues. Maintained technical documentation, recorded recurring issues, and contributed to improving internal support processes and customer satisfaction

Provided customer service and remote technical assistance for business applications, resolving software errors, login issues, and daily user requests. Managed Microsoft Dynamics CRM, resolving system issues and assisting customer service teams with daily operations. Administered Microsoft 365, including licensing, mailbox setup, email configuration, mail flow rules, and user permissions. Troubleshot payroll, accounting, and internal applications, resolving technical issues through remote desktop assistance. Developed Zapier workflows, triggers, and API/webhook integrations, automating data transfers and improving business processes. Contributed to internal application improvements, managed support tickets and SLA targets, trained employees, and prepared technical documentation and monthly reports.