Coordinator/Case Manager in a New York Homecare Agency
Manage a portfolio of 115+ active patients, coordinating schedules and visits of home health aides using CRM systems.
Handle communication with aides, patients and patients’ relatives, hospitals ensuring timely resolution of issues.
- Contact insurance plans for overtime approval, authorization prolongations, and advice in case of various situations.
- Search for home attendants in database for replacements in case of sick leaves, days off, vacations, and refusals.
- Work in CRM system to set up the schedules, visits, new home attendants, and shift changes.
- Prepare detailed reports and communication notes on patient schedule changes and health condition updates.
Nominated twice for Employee of the Month based on performance, reliability, and quality of service delivery.

Coordinated service bookings, payments, and crew logistics for residential and commercial clients in Chicago and surrounding areas.
Managed client inquiries and resolved issues efficiently, maintaining high customer satisfaction and timely service delivery.

Managed service desk system tickets and responded to customers’ request in quick and efficient manner through chats and emails.
Analyzed and troubleshot technical problems, improving customer satisfaction and ticket closure time.

Customer support for new clients and existing users via emails and calls regarding web design of their properties for sale.
• Salesforce

Translation of pedagogical lectures from English.

Interpretation and translation for foreign delegation in University