- Control home health aides on their visits to patients in CRM system.
- Talk to patients and home attendants over the phone to assist in resolving any questions, complaints they have,
- Communicate with hospitals, adult daycare centers, rehab centers, and patients' relatives.
- Contact insurance plans for overtime approval, authorization prolongations, and advice in case of various situations.
- Knowledge of Medicaid/Medicare regulations
- Search for home attendants in database for replacements in case of sick leaves, days off, vacations, and refusals,
- Work in CRM system to set up the schedules, visits, new home attendants, and shift changes.
- Prepare reports and communication notes about any changes in the patient’s schedule or health conditions.

Booking appointments with Americans in Chicago area via calls and emails, Providing customer support during all cleaning appointments, providing price assistance, as well as payment acceptance. Dealing with complaints and not satisfied customers. Customer support/staff support. Logistics dispatcher.

Manage service desk system tickets/cases. Respond to customers’ request in quick and efficient manner via emails and online chats. Understand and analyse customer needs and problems, providing appropriate and acceptable solutions in one touch. • Salesforce • Jira

Customer support for new clients and existing users via emails and calls regarding web design of their properties for sale.
• Salesforce

Translation of pedagogical lectures from English.

Customer support, translation of letters from Russian to English, grammar correction

Interpretation and translation for foreign delegation in University