Eager to teach and engage, providing effective and interesting training for over 100 newbies and 300 internal agents. Mentor new agents, conduct trainings and refreshers to reduce errors, improve quality, and speed up onboarding. Seek ways to optimize processes and implement tools for workflow efficiency. Accurately manage databases. As an agent, handled over 2,000 cases, including official claims for flight disruptions (EC261), working with claim companies, law offices, aviation authorities, consumer protection agencies, and courts across Europe. As a team leader, co-managed ~40 agents, provided performance feedback, reports, and communicated with customers. Graduated school with a gold medal, expert chess player, silver medalist at the World Karate Championships

Looking for remote work.