• Implemented HR dashboards and tracking system for hiring pipeline
• Deployed a ClickUp-based tracking system across 6 departments; cut status lookup time by 40% and reduced cross-team handoff delays by 25%
• Standardized roles, next tasks, and blocker resolution paths; improved on-time task completion to 85%
• Enabled stage-by-stage product visibility for leadership; increased forecast accuracy to 95%. Introduced per-employee and per-task metrics
• Initiated accounting automation via ClickUp + Zapier; reduced manual entries by 60% and delays by 20%

• Designed and launched operational systems to manage crossdepartment delivery
• Reduced ambiguity by 60% via structured workflows and visual tracking
• Unified execution across product, marketing, and hiring using Notion and ClickUp
• Categorized 400+ pieces of user feedback > clear backlog for product team
• Turned chaotic operations into 100% assigned, tracked, and deadlinedriven tasks
• Increased marketing throughput by 2.5x through streamlining and weekly rhythms
• Reduced meeting time by 20% through async dashboards and tracked ownership
• Laid the foundation for scalable hiring and independent execution across departments

Worked across product and delivery for major crypto wallets and token projects:

• Led development of 10+ modules across web & mobile wallets (400K+ users)
• Owned product lifecycle: from specs & design to rollout and client handoff
• Coordinated cross-functional teams: design, dev, QA, support
• Delivered 4 token promo sites (UAENFT.io, BEDU.io, 2117.io) — 99.9% uptime, <3 weeks avg. delivery
• Implemented async rituals (standups, reviews, retros) across remote teams
• Shaped product strategy through hands-on PM work, long before I called it "Ops"

• Technical Support and Service Stability:
• Handled 95%+ of support tickets within SLA;
• Eliminated recurring issues through root-cause analysis
• Ensured service stability and real-time incident handling across multiple crypto integrations
• Acted as user advocate in product decisions, balancing tech constraints and UX impact
• Tracked and systematized feedback from 250+ clients to drive product decisions
• Boosted CSAT from 60% to 90%+ by reworking support workflows

• Telecom infrastructure for banks, insurance, and enterprise.
• Delivered 50+ full-scale telephony systems (Avaya, Coral) across finance and government sectors.
• Led end-to-end deployments: audit, configuration, integration, testing, client handover
• Integrated PBX systems (SIP, E1), national trunking, and enterprise call flows
• Installed high-definition video conferencing (Polycom) in C-level executive environments
• Maintained 100% delivery success rate with zero critical post-launch incidents
• Earned 40+ certifications from Avaya & Polycom, including advanced troubleshooting