Responsibilities & Duties:

• Patient reception, registration, and coordination.

• Assisting patients with completing registration and consent forms.

• Ensuring a high level of patient service and comfort; answering questions and resolving issues as they arise.

• Collecting and communicating patient concerns and feedback.

• Responding to patient inquiries via phone, email, various messaging platforms, or in person; providing timely information about services, appointment details, and preparation for appointments or diagnostic procedures.

• Managing staff schedules and assignments, as well as scheduling patient appointments.

• Maintaining patient records and databases (Doctor Eleks system); collecting required patient data; updating, processing, and securely storing medical documentation using both electronic and paper-based systems, including patient and physician records and forms.

• Ensuring accurate and confidential record-keeping; protecting patients’ rights by maintaining the confidentiality of medical, personal, and financial information.

• Acting as a liaison between medical staff, billing managers, insurance managers, and the administrative team.

• Providing administrative support to the team and handling both routine and complex inquiries from various sources.

• Undertaking additional appropriate duties as required, demonstrating flexibility and support as delegated by the Clinical Administration Lead.

• Contributing to overall team effectiveness by accomplishing related tasks as needed.

Responsibilities & Duties:

• Greeting patients in a welcoming manner and creating a positive atmosphere in the reception area.

• Responding to client inquiries via phone, email, various messaging platforms, or in person; providing information about services and appointment details.

• Efficiently managing appointment schedules using the iClinic system.

• Collecting and updating patient information, insurance details, and medical history.

• Coordinating with the dental team to ensure smooth patient flow and assist with patientrelated issues.

• Processing billing and payments, including verification of patient insurance.

• Processing documentation.

Responsibilities & Duties:

• Meeting, registration and coordination of patients.

• Ensuring a high level of service and patient comfort; answering any questions they may have.

• Responding to patient inquiries via phone, email, various messaging platforms, or in person; providing information about services and appointment details.

• Creating doctors’ work schedules and booking patient appointments.

• Maintaining patient records, building and managing a patient database; collecting required patient data; processing medical documentation and ensuring proper record storage.

• Preparing documentation for insurance reimbursement.

• Operating the cash register and handling cash transactions.

• Managing cash register operations and overseeing cash register maintenance.

• Working with the cash register and keeping cash registers.

• Managing cash register operations and overseeing cash register maintenance.

• Monitoring the availability and purchase of consumables.

• Providing administration intern training.