Працював в 1 компанії 1 рік 11 місяців
Інше
Payment Monitoring Specialist
epay
Інше
1 рік 11 місяців
05.2023 - 03.2025
Experience working in the financial department with a focus on casinos, crypto exchanges
Working with partners and other departments
Resolving payment and withdrawal tickets
Solving technical issues
Monitoring the operation of payment services and the level of conversion of their solutions
Ключова інформація
Working with large amounts of data
Team management
Processing payment providers and channels (Conversion)
Processing deposit and withdrawal tickets
Identifying and resolving payment processing issues.
Resolving conflict situations and critical incidents
Interaction with other departments and partners to improve service quality
Knowledge of CRM systems / confident use of PCs and messengers (Slack, Telegram, Notion, etc.), skills in working with Adobe After Effects, Sony Vegas, Adobe PhotoShop, Microsoft World, Excel, etc.
Good Excel/Google Sheets skills and analytical abilities
Ability to work under high workload and in stressful situations
Володіє мовами
Англійська
середній
Польська
базовий
Російська
вільно
Українська
рідна
Додаткова інформація
Про себе
Experienced iGaming, Casino, Crypto and Payments Support Manager with experience in customer service and payment systems. I have strong leadership and organizational skills, the ability to solve problems independently, as well as the ability to manage support teams and improve service processes. I strive to ensure high-quality interaction with customers and implement effective solutions to increase user satisfaction. I quickly learn and remember new information, ready to explore new areas.
Євгеній
Євгеній
Support Manger(Payment, iGaming, Crypto, Casino)
Житомир
Активно шукає роботу
повна зайнятість
Характер роботи: віддалена робота, в офісі/на місці
Оновлено 2 тижні тому