- Provided timely and accurate resolution to customer inquiries and escalated customer complaints to the appropriate team (Dev).
- Process the withdrawal requests and other financial operations
- Monitored customer feedback and suggested product improvements (including Trustpilot)
- Collaborated with cross-functional teams to resolve customer issues and improve customer service processes asap.
- Resolving conict situation with B2B and B2C clients
- Control over implementing tasks
- Mentoring new team members
-Check the verication requests (KYC process)
- Administrating Telegram channels
- Platform security support(monitoring suspicious user's activity) and cooperation with the Legal department Working with B2B API requests