Працював в 5 компаніях   9 років 3 місяці

Освіта, Фінансові послуги, Автомобільна промисловість та Автобізнес, Будівництво

Online English Tutor / Group Speaking Club Facilitator

Self Employed

Освіта

1 рік 10 місяців

01.2023 - до теперішнього часу

• Delivered personalized one-on-one lessons using platforms like Preply, Zoom, Skype, Google Meet, and Alright, maintaining a 100% customer satisfaction rate.

• Developed custom lesson plans, dynamically adjusting to individual student needs and goals while maintaining professional composure in handling any unexpected challenges.

• Facilitated group discussions for English learners, focusing on improving conversational skills in a supportive environment.

• Tracked and organized student progress using Excel, improving lesson efficiency and scheduling.

Personal Financial Advisor / Trader

Self-Employed

Фінансові послуги

4 роки 6 місяців

05.2020 - до теперішнього часу

• Utilized Excel, TradingView, MT4, and MT5 to manage client portfolios, consistently achieving a 2+% return on 70% of trades.

• Applied intermarket analysis to provide comprehensive global market insights, minimizing losses and maximizing gains.

• Specialized in effective risk management, portfolio management, and educating clients on sound financial decisions before investing.

Service Advisor

Corwin Automotive Toyota/Chrysler

Автомобільна промисловість та Автобізнес

9 місяців

08.2019 - 05.2020

• Managed service orders using Reynolds & Reynolds and ADP, coordinating between customers and technicians to ensure accurate diagnostics and timely service.

• Ensured customer satisfaction by effectively communicating repair processes and managing expectations throughout the service lifecycle.

Bathroom Remodel Installer

Your Home Improvement Company

Будівництво

10 місяців

09.2018 - 07.2019

• Led bathroom remodel projects, including flooring, bathtubs, and acrylic material installation, ensuring client satisfaction by exceeding expectations.

• Trained and supervised junior installers, managing project schedules and inventory to ensure smooth and efficient operations.

Service Advisor & Quick Lube Manager

Puklich Chevrolet

Автомобільна промисловість та Автобізнес

3 роки 1 місяць

09.2015 - 10.2018

• Overhauled Quick Lube operations, reducing service times from 15 to 7 minutes and increasing customer satisfaction from 68% to 89% within six weeks.

• Managed technician workloads, customer schedules, and ensured correct parts and fluids were used for each service.

• Led the team in sales and customer satisfaction as a Quick Lube Advisor, transitioning to Service Advisor to oversee comprehensive repair operations.

• Trained in Chevrolet's Disney-based customer service program, which emphasized delivering an exceptional customer experience.

Ключова інформація

• Financial and market analysis

• Customer service and support

• Trading platforms (TradingView, MT4, MT5)

• Microsoft Office (Excel, Word, Access, Outlook)

• Conflict resolution

• Management of maintenance operations

• CRM systems (Reynolds & Reynolds, ADP)

• Technical diagnostics and repairs

• Project and team management

• Public speaking and presentation skills

• Risk management and portfolio analysis

• Data management

• Cross-market analysis

• Online learning and lesson planning

• Teaching English and conversational training

• Adaptability in remote working conditions

• Problem solving and decision making

• Customer relationship management

• Effective time management

• Multitasking under stressful conditions

• Strategies to improve customer satisfaction

• Technical problem solving

• Automotive systems expertise (engine, brakes, electrical systems)

• Management inventory

• Scheduling and workload planning

• Selling and upselling techniques

• Budgeting and financial forecasting

• Communication and interpersonal skills

Mentoring and leading teams

Attention to detail in complex projects

Навчався в 1 закладі

NDSU

Bismarck, 2017

Володіє мовами

Англійська

рідна

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Курси, тренінги, сертифікати

150 Hour TESOL Certificate

2024

150 Hour TEFL Certificate

2024

Matthew

English Speaking Position

Київ

Дарницький район

3 000 $

37 років

повна зайнятість, неповна зайнятість, проектна робота

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