Работал в 5 компаниях 9 лет 3 месяца
Образование, Финансовые услуги, Автомобильная промышленность и Автобизнес, Строительство
Online English Tutor / Group Speaking Club Facilitator
Self Employed
Образование
1 год 10 месяцев
01.2023 - по настоящее время
• Delivered personalized one-on-one lessons using platforms like Preply, Zoom, Skype, Google Meet, and Alright, maintaining a 100% customer satisfaction rate.
• Developed custom lesson plans, dynamically adjusting to individual student needs and goals while maintaining professional composure in handling any unexpected challenges.
• Facilitated group discussions for English learners, focusing on improving conversational skills in a supportive environment.
• Tracked and organized student progress using Excel, improving lesson efficiency and scheduling.
Personal Financial Advisor / Trader
Self-Employed
Финансовые услуги
4 года 6 месяцев
05.2020 - по настоящее время
• Utilized Excel, TradingView, MT4, and MT5 to manage client portfolios, consistently achieving a 2+% return on 70% of trades.
• Applied intermarket analysis to provide comprehensive global market insights, minimizing losses and maximizing gains.
• Specialized in effective risk management, portfolio management, and educating clients on sound financial decisions before investing.
Service Advisor
Corwin Automotive Toyota/Chrysler
Автомобильная промышленность и Автобизнес
9 месяцев
08.2019 - 05.2020
• Managed service orders using Reynolds & Reynolds and ADP, coordinating between customers and technicians to ensure accurate diagnostics and timely service.
• Ensured customer satisfaction by effectively communicating repair processes and managing expectations throughout the service lifecycle.
Bathroom Remodel Installer
Your Home Improvement Company
Строительство
10 месяцев
09.2018 - 07.2019
• Led bathroom remodel projects, including flooring, bathtubs, and acrylic material installation, ensuring client satisfaction by exceeding expectations.
• Trained and supervised junior installers, managing project schedules and inventory to ensure smooth and efficient operations.
Service Advisor & Quick Lube Manager
Puklich Chevrolet
Автомобильная промышленность и Автобизнес
3 года 1 месяц
09.2015 - 10.2018
• Overhauled Quick Lube operations, reducing service times from 15 to 7 minutes and increasing customer satisfaction from 68% to 89% within six weeks.
• Managed technician workloads, customer schedules, and ensured correct parts and fluids were used for each service.
• Led the team in sales and customer satisfaction as a Quick Lube Advisor, transitioning to Service Advisor to oversee comprehensive repair operations.
• Trained in Chevrolet's Disney-based customer service program, which emphasized delivering an exceptional customer experience.
Ключевая информация
• Financial and market analysis
• Customer service and support
• Trading platforms (TradingView, MT4, MT5)
• Microsoft Office (Excel, Word, Access, Outlook)
• Conflict resolution
• Management of maintenance operations
• CRM systems (Reynolds & Reynolds, ADP)
• Technical diagnostics and repairs
• Project and team management
• Public speaking and presentation skills
• Risk management and portfolio analysis
• Data management
• Cross-market analysis
• Online learning and lesson planning
• Teaching English and conversational training
• Adaptability in remote working conditions
• Problem solving and decision making
• Customer relationship management
• Effective time management
• Multitasking under stressful conditions
• Strategies to improve customer satisfaction
• Technical problem solving
• Automotive systems expertise (engine, brakes, electrical systems)
• Management inventory
• Scheduling and workload planning
• Selling and upselling techniques
• Budgeting and financial forecasting
• Communication and interpersonal skills
Mentoring and leading teams
Attention to detail in complex projects
Учился в 1 заведении
NDSU
Bismarck, 2017
Владеет языками
Английский
родной
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Курсы, тренинги, сертификаты
150 Hour TESOL Certificate
150 Hour TEFL Certificate
Matthew
Matthew
English Speaking Position
Киев
Дарницкий район
полная занятость, неполная занятость, проектная работа
Характер работы: удаленная работа
Обновлено 1 месяц назад