• Delivered personalized one-on-one lessons using platforms like Preply, Zoom, Skype, Google Meet, and Alright, maintaining a 100% customer satisfaction rate.

• Developed custom lesson plans, dynamically adjusting to individual student needs and goals while maintaining professional composure in handling any unexpected challenges.

• Facilitated group discussions for English learners, focusing on improving conversational skills in a supportive environment.

• Tracked and organized student progress using Excel, improving lesson efficiency and scheduling.

• Utilized Excel, TradingView, MT4, and MT5 to manage client portfolios, consistently achieving a 2+% return on 70% of trades.

• Applied intermarket analysis to provide comprehensive global market insights, minimizing losses and maximizing gains.

• Specialized in effective risk management, portfolio management, and educating clients on sound financial decisions before investing.

• Managed service orders using Reynolds & Reynolds and ADP, coordinating between customers and technicians to ensure accurate diagnostics and timely service.

• Ensured customer satisfaction by effectively communicating repair processes and managing expectations throughout the service lifecycle.

• Led bathroom remodel projects, including flooring, bathtubs, and acrylic material installation, ensuring client satisfaction by exceeding expectations.

• Trained and supervised junior installers, managing project schedules and inventory to ensure smooth and efficient operations.

• Overhauled Quick Lube operations, reducing service times from 15 to 7 minutes and increasing customer satisfaction from 68% to 89% within six weeks.

• Managed technician workloads, customer schedules, and ensured correct parts and fluids were used for each service.

• Led the team in sales and customer satisfaction as a Quick Lube Advisor, transitioning to Service Advisor to oversee comprehensive repair operations.

• Trained in Chevrolet's Disney-based customer service program, which emphasized delivering an exceptional customer experience.