I supervised and guided customer support crew during shifts, ensuring performance efficiency and exceptional product assistance. I monitored adherence to policies, provided real-time guidance, created performance reports, and coordinated technical issues through collaboration with various departments to enhance operational effectiveness.

I was in charge of maintaining strong, long-term relationships with high-value clients and guaranteeing their satisfaction through personalized service delivery. This position entailed monitoring customer accounts to resolve conflicts on the spot, assessing client data and behavioral trends, gathering feedback and providing effective solutions to help them reach their goals.

I was responsible for providing high-quality assistance to customers, addressing various inquiries and resolving product issues via phone, email, and chat. This role required exceptional communication skills, a customer-centric approach, and the ability to handle high-pressure situations efficiently.

In this role, I conducted English language classes, focusing on improving students' language skills. I created lesson plans, organized classroom activities, and provided feedback to support students' progress, ensuring a productive and engaging learning environment.