Торгівля роздрібна / Retail

Amazon Courses School

Торгівля роздрібна / Retail

8 місяців

11.2023 - до теперішнього часу

Responsible for creating and maintaining study materials and instructional documents.
Provided direct support and guidance to students via chat and Zoom calls.
Created FAQs and troubleshooting guides to support student learning.
Assisted in the development and delivery of webinars and live training sessions.
Monitored student progress and provided personalized assistance to ensure successful course completion.
Responded to student inquiries and troubleshooting issues related to course content and platform use.
Gathered and analyzed student feedback to improve course materials and support services.

Amazon Store /Shopify Store

Торгівля роздрібна / Retail

5 років 4 місяці

07.2018 - 11.2023

Communicated with customers to resolve issues and enhance store ratings.
Developed scripts and templates to automate and expedite customer request processing.
Collaborated with team members to implement improvements in customer service strategies.
Handled customer inquiries via email, phone, and live chat, ensuring timely and accurate responses.
Managed returns and refunds, ensuring compliance with company policies and customer satisfaction.
Conducted follow-ups to ensure customer issues were resolved and to gather feedback on their experience.
Trained new team members on best practices for customer support and automated tools.

HARD SKILLS:

SOFT SKILLS:

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Customer support specialist

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