Provide the precise solution for the needs of every individual or business whether for productivity, entertainment, education or to manage data more securely and efficiently.

• Created and maintained tech documentation (user-guides//templates), optimized PC HelpSoft Knowledge Base in tight collaboration with the Content Writer team, created a detailed optimization report (Miro);
• Prevented releases of the bugged software by timely locating and reporting different defects through the BTS system (Jira);
• Mastered the testing process of desktop and web applications (PDF/Photo editors, Utility programs);
• Implemented testing tools (Browserstack) into the Customer Support procedures that enhanced productivity in problem-solving.

Practical product researching (blockchain technologies).

• Implemented improvements within the company's E-commerce project (as a member of the customer/tech support team);
• Created and maintained tech documentation for the products of the company within the corporate knowledge base (Confluence);
• Reported raw releases directly to developers. Enhanced the quality of the product and the number of satisfied users.

Provided services related to buying and selling tickets for sold-out or hard-to-get football events:

• Provided precise support to EU/US customers starting from buying tickets, further delivery right to the customer and up to the end of the football match;
• Increased the number of satisfied customers;
• Increased the income of the company.

• Provided Domain registration/Web hosting services;
• Provided services to facilitate privacy and data security for communications over the Internet (SSL/TLS protocols);
• Maintained tech documentation for the products of the company within the corporate knowledge base (Confluence).