Provided comprehensive administrative support to the manager, including implementing office procedures and preparing reports.

Handled phone calls, correspondence, and maintained positive relationships with customers.

Managed branch communications, ensuring timely goal achievement and customer service adherence.

Resolved customer issues or complaints with empathy, while adhering to Zegna customer service policies.

Assisted manager with various tasks including ordering stock, roster management, merchandising, and banking.

Increased sales through excellent customer service and developed strong relationships with regular customers.

Facilitated PR for the store by handling stylist needs and requests for magazine features.

Developed and implemented sales strategies, set targets, and managed complaints.

Managed office systems, including data management and filing.

Organized and attended meetings, ensuring the General Manager was well-prepared.

Provided full PA cover to GM, including diary management, travel arrangements, and processing invoices.