Key responsibilities
- managing the support team’s performance and workload according to a shift schedule
- monitoring customers’ satisfaction reports via Intercom and working on their rang’s improvement
- working with specific clients’ requests
- sync up with the developers’ team on the new platform implementations and delivering it to my team
- daily meetings with the marketing team to discuss current challenges and achievements

Key responsibilities
- lead generation in LinkedIn, Facebook, CSTA platform etc to find perspectives for our educational initiative
- preparing the introductory materials for Computer Science teachers to get familiar with our course and how it contributes their curriculum (USA, Europe);
- leading the negotiations and trial enrollment supervising for teachers and their students;
- course licenses’ sales offers and financial documentaon (POs, Invoices, Contracts, etc.);
- gathering feedback and forwarding it to our developers’ team for consideration and possible implementation to make our product more compliant with schools’ policy and educational requirements;
- thinking over the marketing strategy and establishing partnerships with educational courses’ aggregation platforms to promote our EDU initiative;

Key responsibilities
- consulting users about the online course services (subscriptions, technical questions, general or financial inquiries, etc.)
- exploring and fixing user's issues regarding the course/account/tasks availability;
- coordinating the educational campaign aimed to connect to different schools/universities all over the world;
- bug reports to QA-department;

Key responsibilities
- after-sale customer support upon the ongoing project ( e-mail, Skype, Slack);
- cooperation with PMs;
- fulfilling and coordinating the financial issues of the signed agreements;
-sending time reports and Invoices to the clients;
-working in the CRM (Zoho, Hubspot) and Confluence space;
-solving issues with the resources replacement on the projects;
- gathering the customers’ reviews and feedback after the project release ( Clutch); managing upsale processes.

Key responsibilities:
- Nurturing of new potential clients via e-mailing campaign (tickets task CRM)
- Pre-Sale negotiations via e-mail or Skype
- After-Sale Customer support