- Managed client requests and prepared price quotations for over 10 Facilities, including prisons, each serving 100+ clients, ensuring timely and accurate support.
- Prepared and controlled Capital Expenditure Requests (CERs), aligning with company policies and budget limits.
- Verified and validated telecom and internet invoices, identifying discrepancies and ensuring correct payments for multiple Facilities.

- Provided technical support related to phones and hotspots, improving client satisfaction across Facilities.

- Ensured that purchases and invoice processing adhered to existing contracts and approved budget limits across 10+ Facilities.

- Led initiatives to optimize invoice processing workflows, resulting in improved accuracy and timeliness.

Participated in marketing, SEO, and sales activities for the online shop. Assisted in SEO optimization and WordPress management to support marketing strategy and sales growth.

Processed incoming leads, managed CRM and sales funnels, and maintained customer communication to support purchase completion.

- Cluster Operations Manager (September 2018 – August 2019) Successfully managed multiple stores and clinical cabinets within the optics sector, overseeing teams of up to 25 employees and operations supporting over 14,000 customers. Accountable for a budget of up to €0.2 million, with a proven track record of delivering up to 11% growth in Net Sales Revenue (NSR). Skilled in profit analytics and optimizing economics in optical spare parts and clinical glass segments. Adept at identifying operational challenges and implementing cost-effective solutions in a regulated environment.

- Store Administrator (June 2014 – September 2018) Full responsibility for store operations, sales, team performance, merchandising, and P&L. Managed store teams effectively and maintained high service and performance standards.

- Sales Representative (May 2013 – June 2014) Maintained customer relations, conducted sales and up-sales activities, driving assigned store targets.