Працювала в 4 компаніях   15 років 9 місяців

HR, Торгівля роздрібна / Retail, Туризм / Подорожі / Пасажирські перевезення

Head of Customer Support

FDH

HR

3 роки 10 місяців

07.2020 - до теперішнього часу

  • Lead and supervise the team
  • Control quality
  • Manage my department's staff recruitment and trainings
  • Improve custome service procedures and policies
  • Write reports and analyze the customer service the team provides
  • Meet with other managers
  • Handle customer complaints or any major incidents

Customer support team lead

FDH

HR

3 роки 3 місяці

04.2017 - 07.2020

  • Manage and train the customer service team
  • Communicate with customers
  • Handle customer complaints and deal with customers who are upset or angry

Customer Support Manager

Made Heart

Торгівля роздрібна / Retail

9 місяців

07.2016 - 04.2017

  • Communicate with customers
  • Issue refunds
  • Control shipments
  • Keep accurate records of orders, shipments and refunds

Business Tourism Manager

Center "Takt"

Туризм / Подорожі / Пасажирські перевезення

7 років 9 місяців

06.2008 - 03.2016

  • Assist with planning and preparation of events
  • Assist, coordinate and manage assigned tasks, major events and special projects
  • Assist, manage and oversee project deadlines and necessary deliverables to ensure they are met
  • Manage positive relationships with various external business partners and stakeholders
  • Prepare business proposals and reports
  • Liaise with various internal and external parties to ensure smooth execution of events
  • Oversee the production of all necessary collaterals and products
  • Prepare and compile post-event reports
  • Establish and maintain effective working partnerships

Ключова інформація

  • First and foremost I know how to motivate, supervise and lead the team of professionals. During my time as a Head of Customer Support I've selected and trained an amazing team and our efficiency is showing over 60% increase. Now let's get to skills:

  • Developing and implementing customer service policies in an organization

  • Interviewing, training and managing a team of customer service staff

  • Problem-solving, conflict management
  • Collecting and analyzing statistics

As a bonus I always have ideas on how to improve customer service standards.

Also, a few personal skills:

  • Ability to work well under pressure
  • Confidence, patience, politeness, diplomacy
  • Creative thinking
  • A commitment to improve

Навчалась в 1 закладі

Kyiv International University

Сinema & Television Art, TV, Radio Host

Kyiv, 2012

Володіє мовами

Англійська

вільно

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Іспанська

базовий

Курси, тренінги, сертифікати

DAO PM

Kyiv, 2022

Project Management Course

Daria

Head of Customer Support

Київ

33 роки

повна зайнятість

Оновлено 1 тиждень тому