• Managing a 90-member team
• Ensuring quality control of agents' work
• Leading effective hiring and training initiatives to build a high-perfoming team
• Implementing support templates and automation
• Serving as liaison between Care Team and Technical teams
• Enhancing the FAQ site
• Conducting daily app testing and reporting bugs
• Setting up and managing CS team tools
• Establishing channels for user feedback, feature suggestions, and bug reports
• Contributing to product improvement
• Building strong vendor relationships

• Managing support shifts
• Conducting quality checks of support agents
• Conducting comprehensive training sessions for agents, fostering their professional development and ensuring a highly skilled workforce
• Handling email (Zendesk) and live chat support communication
• Addressing and resolving crisis situations
• Managing support requests on Social Media platforms like Facebook, Twitter and Instagram
• Conducting customer interviews for research projects and Customer Success Management

Project Management Course

• Planning and executing conferences and training sessions
• Conducting a fundraising training
• Preparing and submitting grant applications
• Coordinating events

• Translating documents and the website
• Serving as ATS Sales Manager for the European Market
• ATS Customer Manager
• Developing and managing presentations (Demo) for potential ATS clients and recruiters (B2B)
• Establishing and maintaining the CRM database for foreign clients

• Engaging with students through effective interaction
• Coordinating and conduction the workshops
• Scheduling appointments and ensuring efficient arrangements
• Maintaining and managing databases effectively

• Escorting participants to rehearsals, soundcheck and producers
• Coordination of delelgations around the venue and in time according to the schedule

• Managing a team of 10 people
• Managing databases of sponsors
• Fundraising
• Grants
• Communication with the banks, vendors and partners
• Organiser of the National Selection Conference in Dnipro
• Supervisor of the Training Camp Conference
• Managing the money and resources of the organisation
• Being a treasurer of all the events of the organisation

• Cold calls
• Internet Manager
• Sales