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Працювала в 8 компаніях   18 років 7 місяців

Недержавні організації / NGO, Консалтинг / Аудит

Volunteer

Public organization Release from captivity

Недержавні організації / NGO

4 роки 1 місяць

03.2022 - до теперішнього часу

  • reception and sorting of humanitarian aid
  • packing of parcels to the front
  • creation of logistics routes for aid delivery

deputy head of business development department

premier international

Консалтинг / Аудит

1 рік 4 місяці

11.2020 - 02.2022

general manager

premier hotel odesa

10 місяців

02.2020 - 11.2020

opened a totally renovated hotel. created a strong team for 5 stars hotel and organized all operational processes. planned work of all departments : sales , finance , front office , and housekeeping. oversee the operations functions of the hotel. hold regular briefings and meetings with all head of departments. handling complaints , and oversee the service recovery procedures responsible for the preparation , presentation and subsequent achievement of the hotel's annual operating budget , marketing sales plan manage on - going profitability of the hotel , ensuring revenue and guest satisfaction targets are met and exceeded ensure all decisions are made in the best interest of the hotels and management closely monitor the hotels business reports on a daily basis and take decisions accordingly act as a final decision maker in hiring a key staffs coordination with hod's for the execution of all activities and functions

director on development

vertex hotel group

1 рік 8 місяців

05.2018 - 12.2019

the cluster includes 4 objects : president hotel ( kyiv ) , hotel bristol , hotel londonskaya , wellness and spa formula ( odessa ) . responsible for : developing service standards and procedures managing typical facilities operations pms ( property management system ) configuration developing relationships between staff and clients/partners analyzing the needs of the market and controlling the sales policy implementing innovating technologies for sales and front office departments ( reviewpro , z - factor , tng ) to increase clients satisfaction. analyzing operational process to optimize human resources and built successful team developing and implementing the loyalty program developing the new strategy for the cluster for 3 years. managing the educational process of the staff representing the cluster on international exhibitions and workshops

commercial director , president

hotel

11 місяців

07.2017 - 05.2018

responsible for : implementation of european management and market analytics. budgeting. setting up and managing the system of interaction between departments. negotiations with partners implementing reports system and control

operational director

premier hotels and resorts

5 років 10 місяців

09.2011 - 06.2017

coordinating departments : s m , front office , housekeeping , fitness and spa. involved in revenue and budgeting. corporate trainings

sales marketing director

art hotel bakkara

2 роки 2 місяці

09.2009 - 10.2011

deputy general manager

cheremosh hotel , chernivtsi

2 роки 1 місяць

01.2006 - 01.2008

Ключова інформація

office programs , pms - opera , fidelio

Навчалась в 1 закладі

institute of international relations ( taras shevchenko state university

public relations

Київ, 1998

Володіє мовами

Англійська

вільно

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Українська

рідна

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Додаткова інформація

FamilyStatus

civil

PersonalQualities

self - motivated , enthusiastic , dynamic , friendly and customer focused , punctual , communicative , independent in making decisions , open to learn more and work with a team

Hobbies

charity programs ( rotary member ) , travelling , car driving ( driver license b category ) , reading , yoga , dancing

Nataliya

Key Account Manager

Київ

48 років

Активно шукає роботу

повна зайнятість

Остання активність 4 дні тому