Writing instructions and manuals for users of computer systems.

Creating the project glossary.

Organization of the process of interaction with the customer from setting the task of

developing technical documentation to publishing the finished product and collecting

feedback.

Adherence to standards of documentation development and proper quality.

Products (computer systems) described:

• Administrative control panel of the system for internal users
• Personal online office of Marketplace users
• Visualization tools for enterprise database
  

Management experience:

Built a system of continuing corporate training in 3 big national companies.

Project experience:

Building corporate learning systems in which managers are mentors and coaches for their

employees.

Support of organizational changes.

Development and implementation of new algorithms for working with clients.

In total, I have completed more than 50 projects in 13 years.

Areas of activity of my clients:

Advertising agencies; Production and sales; FMCG; Furniture salon network; Hospitality

business; Construction; Sports and health; Hypermarket of building materials; HR;

Research, customer experience management; E-commerce.

Constant and diverse experience in writing and editing texts

• Job descriptions and Adaptation programs for new employees
• Content for the corporate training portal
• Detailed methodologies (instructions) for trainers (training scenarios)
• Content for landings and Facebook pages (personal sales)
• Scripts for sales / customer service
• Scripts for a television program
  
• Articles for local publications
• Content for trainings on sales, management, soft skills

Area of responsibility: commercial department (15 departments, 200 people).

Organization of the learning process and quality control, coordination of the team of corporate coaches. Organization of additional training projects for all divisions of the company

Building internal learning systems in the region from scratch

1999-2007

Freelance correspondent, screenwriter and presenter, coordinator of the TV project

in Donetsk TV and Radio Company (student television program).

Assistant Vice-Rector in Donetsk State Institute of Artificial Intelligence.