• Coordinate delivery activities across enterprise ERP implementation projects, ensuring alignment between project plans, milestones, deliverables, and business priorities
• Manage project schedules, resource forecasts, capacity planning, and resource allocation in collaboration with Project Managers and functional leads
• Monitor project progress, risks, dependencies, and critical milestones, proactively identifying delivery challenges and coordinating mitigation actions
• Maintain project governance and delivery documentation, including project plans, status reports, milestone dashboards, and activity trackers• Facilitate cross-functional collaboration between functional teams, technical team and client stakeholders
• Manage project backlogs in Azure DevOps, ensuring work item accuracy, ownership, prioritization, and alignment with delivery plans• Coordinate Client Success operations, including case triage, SLA monitoring, issue escalation, and follow-up activities across multiple client accounts
• Identify opportunities to optimize project delivery processes and operational workflows
• Contribute to internal strategic initiatives focused on improving delivery processes, operational efficiency, and organizational effectiveness
• Identify process gaps and support the development of standardized practices and improvement initiatives
• Collaborate with Delivery leadership and cross-functional stakeholders to coordinate internal improvement initiatives and support process standardization
• Support the development and implementation of standardized documentation, templates across the Delivery Division
• Optimize SharePoint folder structures and document organization to improve information accessibility, consistency, and knowledge management
• Optimize the structure and management processes of strategic Delivery initiatives, including Governance and Methodology to improve organization and consistency

• Led end-to-end delivery of multiple web development projects from planning through successful handover.• Planned and managed project scope, timelines, milestones, deliverables and resource allocation.

• Monitored project progress, risks, dependencies and delivery health, driving mitigation actions.

• Partnered with clients, Project Directors, Account Managers, and cross-functional teams to balance scope, budget, schedule and quality.

• Gathered business requirements, clarified priorities and managed stakeholder expectations throughout the project lifecycle.

• Coordinated project estimations and aligned resource capacity with business priorities.

• Managed project financials, including forecasting, revenue recognition, invoicing, billing events, client approvals and margin reporting.

• Administered projects in Salesforce PSA, including project setup, milestones, billing events, and financial adjustments.• Prepared Customer Offers, Statements of Work and Data Processing Agreements.

• Managed Agile workflows in Jira by creating user stories, tasks and tracking delivery progress.

• Maintained project documentation and governance in Jira and Confluence.

• Facilitated collaboration between Engineering, Legal, Finance, Procurement and Delivery teams.

• Managed contract lifecycle activities in Ironclad and procurement requests in Oracle iProcurement.

• Coordinated international shipment and logistics of client equipment.

• Organized cross-functional events for global Delivery Units across Automotive, Embedded, Mobility, Finance, Healthcare and Commerce.