Provided settlement services to clients prioritizing needs individually and for family, and developed settlement plans based on clients' needs

Facilitated support groups, including planning group sessions, inviting clients, and guest speakers, monitoring, and evaluating in-session

Referred clients to appropriate multiple internal and external resources responsive to client needs taking into consideration culture, language, and needs needed, implemented and evaluated an outreach plan that promotes the range of opportunities available to newcomers and their families.

Collaborated with other community organizations to plan service to meet client needs

Maintained accurate, up-to-date records, including statistical data, and complete reports

Offered consistently excellent service at the hotel, to increase a loyal client base and profits

Responded to requests for reservations by phone, email, and mail, following hotel protocols and procedures

Inquired into guests’ requirements for reservations and provided them with information on available rooms

Calculated room fees, according to set tariffs and negotiated rates with guests

Corresponded and maintained positive relationships with 3rd party partners (Expedia, Booking.com, etc.)

Keyed in clients into the reservation system and allotted rooms to them

Ensured excellence of client service and Night Auditing, allowing for accurate bookkeeping

Completed the Night Audits promptly

Dealt with arrivals, departures, and the coordination of all customer requests during their stay

Welcomed guests to the hotel in a courteous and helpful manner

Ensured that wake-up calls were made promptly

Dealt with various complaints, problems, disturbances, special requests, and any other issues that arose

Ensured excellence of client service and Night Auditing, allowing for accurate bookkeeping

Completed the Night Audits in a timely manner

Dealt with arrivals, departures, and the coordination of all customer requests during their stayWelcomed guests to the hotel in a courteous and helpful manner

Ensured that wake-up calls were made promptly

Dealt with various complaints, problems, disturbances, special requests, and any other issues that arose

Dealt with various complaints, problems, disturbances, special requests, and any other issues that arose;

Completed the Night Audits on time

Dealt with arrivals, departures, and the coordination of all customer requests during their stay

Welcomed guests to the hotel in a courteous and helpful manner

Ensured that wake-up calls were made promptly

Responded to requests for reservations over the telephone, email, and mail by following hotel protocolsInquired into guests’ requirements for reservations and provided them with information on available rooms

Calculate room rents according to set tariffs and negotiated rates with guests

Corresponded and maintained positive relationships with 3rd party partners (Expedia, Booking.com, etc.);

Keyed in client information into the reservation system and allot rooms to them

Welcomed guests to the hotel in a polite, friendly, and helpful manner.

Dealt with late arrivals and assisted with early check-outs

Accepted payments from guests in the form of cash or credit cards

Answered telephone inquiries promptly and professionally

Was the point of contact for guests should they have any queries

Dealt with and resolved customer complaints

Completed the night auditing procedures with accuracy and attention to detail

Developed instructional materials and objectives

Evaluated, planned, and revised curricula, course content, and instruction methods as needed

Guided classroom discussions and assigned homework and papers

Evaluated student work and maintained student attendance and grade records

Attended meetings and training sessions for professional development

Assisted students requiring extra coursework help outside of class Maintained order and established acceptable behavior for students

Observed student performance, behavior, and health while counseling students with problems or special interests