Role purpose:

• Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary, may connect customers to appropriate support or field staff.
• Manages work and performance of external providers for logistics, transportation, warehousing and customs clearing.
• Leads, mentors and motivates team of direct reports to meet/exceed performance expectations, staff development & growth, and advocating diversity and inclusion.
• Manages web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• Approves allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• Manages inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.

PEOPLE MANAGEMENT FUNCTIONAL CAREER STREAM:

Management and supervisory of four direct reports who are focused on tactical, operational and some strategic activities within a specified area. Majority of time is spent overseeing their area of responsibility, managing performance, developing talent, engagement and inclusion, communicating business and operational developments, planning, prioritizing and / or directing the responsibilities of direct reports. Goal achievement is typically accomplished through performance of direct and / or indirect reports. A key responsibility of roles in this career stream is managing people, which includes accountability for mentoring, providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals.

PROCESSES MANAGEMENT AND BUILD UP FROM SCRATCH WITHIN SC&CC DEPARTMENT:

Supervises team members providing tactical and / or technical supervision on assigned tasks/ responsibilities. Performs assignments in task-oriented terms and delivers results according to established procedures.

Plans and provides decisions impacting team schedules or the allocation of time or material resources. Typically does not have budget or P&L accountability but may manage day-to-day elements of the budget (eg, overtime for staff).

Makes adjustments or recommends enhancements in systems and day-to-day department processes. Holds negotiations with internal and external customers and vendors. Shares and exchanges relevant information to reach solutions. Provides daily work direction for team, focused on maintaining steady workflow, resource allocation and productivity. Ensures hiring and firing processes, ensures promotion, performance and rewards decisions for direct reports.

Keeps accountable for process execution.

SCOPE OF RESPONSIBILITIES:

- End to end OTD and OTC process;

- PO/ STO;

- Downstream DC/ WH;

- Import, export;

- Customs clearing;

- Invoicing;

- Planning, allocation, replenishment (auto);

- FSL (warehousing via 3PL) - inbound, outbound control;

- Scrap;

- Transportation and deliveries;

- Demo/ samples;

- Materials extensions;

- Contracting;

- Central tender process to Ministry of Health;

- Projects leading (Go Local, Go Direct)

Role purpose:

Execute operational support, analyze data, drive process improvements to guarantee departmental/site efficiency and quality targets, make recommendations for structural improvements related to all process steps/aspects, interact closely with peers throughout Logistics EMEA and participate in overarching improvement initiatives, maintain SAP system knowledge/other business support system at Key User level, be a member of the "Improvement Community" and owner of key processes (Inbound, Outbound, VAS, IM, Reverse).

Accountabilities:

1. Operational part.

• Takes a lead of the end-to-end process in direct deliveries to IHS accounts:
• ensure effective planning and delivery schedule;
• manage local service providers - customs clearance and transportation/forwarding;
• control temperature-sensitive goods deliveries;
• managing demo deliveries;
• organizing temporary import;
• masterdata managing;
• report and evaluate KPI performance levels, drive root cause analysis and corrective actions;
• fulfill a variety of tasks such as monitoring the order release (ZLBM, GTS, extension blocks) and following up & resolving, both structural & ad-hoc issues
• Takes a lead of the end-to-end process in tenders' deliveries to Ministry of Health via 3rd parties:
• ensure shipping documents accuracy while submitting to 3rd parties;
• ensure timely deliveries to meet contracted deadlines (UBD) and to admit revenues;
• participate in contracts concluding;
• guiding with CNs issuing;
• being the first line contact for resolving any issues

1. Improvements part.

• Improves intercompany flow, build up cooperation with CS Team
• Works out working matrix within UA Team
• Works out reports (daily/monthly) to all functions and BU
• Sets up working processes with outsource Finance
• Revises cooperation with service providers, procure new ones and conclude contracts
• Builds up cooperation with 3rd party providers
• Improves tenders flow, build up 3-side-cooperation between CS, local SC and 3rd party

1. Projects part.
2. SAP assessment and implementation for Ukrainian entity

Objective of the project - to implement SAP for Ukrainian entity

Year - 2019

• presenting Supply Chain, Customs and Customer Care departments to global teams and working out solutions/ processes;
• participation in global workshops;
• cooperation / interaction with global project team (testing period);
• SAP trainings

1. GTS invoices

Objective of the project - to switch to a new format of intercompany invoice - one common invoice instead of 2 - import and export

Year - 2019

• participating in project / testing part;
• cooperation with local finance and global project team

1. Labeling Tool

Objective of the project - to have labeling tool in place in EOC WHs

Year - 2018-19

• leading UA project team;
• cooperation with global project team;
• participating in tool testing

1. Go Local Project

Objective of the project - to implement direct deliveries and local sales model stepping away from distributors

Year - 2018-19

• maintaining all SC processes and settings;
• guiding through tax and financial set-ups and regulatory ones;
• working with global CS Team on account settings for the customer;
• evaluating potential local risks

Role purpose:

Manage import/export documents flow, prepare import/export contracts and price lists, ensure quality parameters inputs to the system, actively cooperate with other departments by providing timely information.

Accountabilities:

• Provides correct shipping documents to customs brokers to ensure timely preparation and release of trucks through UA border
• Prepares supply statuses reports for logistics and sales departments
• Prepares necessary documents and actions for timely customs clearance process by customs bonded locations (customs payments calculation and control, phyto, quality, invoices, etc.). Prepares letters for customs
• Prepares purpose use reports for customs bodies
• Ensures DFC and VEG quality parameters input in SAP
• Provides information regarding readiness of products for sales department
• Performs Goods Receipt in SAP for DFC and VEG
• Timely prepares contracts, addenda and price lists for import and export operations
• Registers damaged seeds and shortages in excel file to control Credit Notes receiving from suppliers. Makes reports for suppliers at the end of the season
• Registers mistakes in documents from suppliers in excel file (KPI Dashboard) to avoid such issues in future. Prepares reports for suppliers at the end of the season

Role purpose:

Provide timely delivery of seeds of the required quality & quantity to Sales Team, making the best use of the available resources, ensure compliance with global SC processes & local business & legal requirements.

Accountabilities:

• Ensures full support for VEG replenishment planning & plans execution follow up
• Collaborates with Crop Marketing & Sales Teams to ensure timely population of the SPP 3-year plans in WEB-FET
• Effectively interacts & communicates with Sales Team to ensure sales targets execution
• Participates in Distribution Plans creation with Sales Team & further maintains them
• Prepares goods in transit reports to Finance Team
• Manages WEB-FET tool: - checks forecasts correctness according to the file from Forecasting & Product Life Cycle Managers - corrects forecasts by updating proportional factors & seasonal patterns in WEB-FET - checks the availability of correct materials in Web-FET & creates them if necessary - tracks phasing out of wrong/old materials
• Regularly informs & reports to SC and Sales Teams on weekly supply statuses of seeds • Analyzes inventory levels
• Ensures all deliveries pre-requisites are ready:
• checks materials availability in SAP;
• requests TPs;
• manages Info-Records;
• provides materials, quantities, prices, suppliers, Incoterms and other info for import contracts
• Creates POs in SAP for all suppliers according to Delivery Plans
• Manages ZOPENSTO report
• Registers and further tracks NC in Reliance Tool till their closure
• Leads recurring process:
• analyzes SSV stock (quantities, statuses, NIDs & SLEDs);
• defines obsolete batches for recurring;
• enters quality results to SAP & makes UD

Projects Part.

1. "SAP Implementation in Warehouses"

Objective of the project - to teach WH colleagues to work in SAP and make GR to align processes within SC department

Year - 2015

• preparing manuals and presentations to WH colleagues to share personal knowledge and skills;
• ensuring trainings are held and principles of goods receipt (GR) in SAP are learnt by WH colleagues;
• providing every-day-support and control Kyiv and regions' colleagues in terms of GR during the forthcoming year

1. "VEG Reurring in UA"

Objective of the project - to ensure recurring process is organized effectively in terms of Ukrainian laws and cost savings

Year - 2015

• contributing to cost saving in UA while doing recurring for VEG;
• ensuring Ukrainian laws are applied during secondary certification;
• cooperating closely with Netherlands colleagues on adopting NL rules and procedures to UA considering our internal laws and corporate politics;
• selecting batches from the whole UA stock to be the subject to recurring;
• submitting lists of recurring batches to managers with further quality parameters inputs to SAP

Role purpose:

Provide support for VEG, CP and DFC businesses in the SC Department in terms of contracts preparation, certificates handling, reports preparation, SAP work and organizational and administrative issues in order to ensure regularity of the processes.

Accountabilities:

• Collaborates closely with suppliers in order to ensure that import, export contracts and contracts with 3rd parties for all businesses are prepared and signed smoothly and on time
• Ensures all quality results are entered to SAP system accurately and on time
• Tracks supply statuses for batches which underwent secondary certification with further communication
• Supervises GR process
• Collaborates closely with foreign colleagues in order to lead recurring process for VEG