• create product roadmap, product backlog, and features prioritization;
• coordinate cross-functional teams in product delivery process;
• analyzing product performance metrics;
• market research.

Key accomplishments:

• New mobile app "Tap to Phone".

• Identifies processes and product improvement opportunities and creates a plan of action.
• Projects coordinator (manage resources and information, assist with scheduling and planning meetings and project activities).
• Development of marketing campaigns and promotions for SME clients.
• Design business requirements/ technical specifications for products and processes improvement in CBS's.
• Sales support including loan applications for SME clients and other issues at the HO level.
• Create and manage forecast and sales budgets tied to SME team targets in macro-regions.
• Supervise, organize, and align the regional SME bankers to set them up for success.
• Preparation of reports for management.

• Content creation, content marketing, smm.
  
• Development and implementation of new processes and products for corporate clients.
• Projects coordinator that included up to 70 participants (manage resources and information, assist with scheduling and planning meetings and project activities).
• Support of existing processes and products.
• Development and maintenance of projects on business processes optimization and automation in bank.
  
• Creation and maintenance of administrative documents (product standards, operational procedures, instructions, bylaws)
• Development training materials for managers.
• Analyzing and continuously monitoring the terms of SME, corporate products provided by competitors. Keeping Bank tariffs for SME, corporate clients up to date with the changes in the market.
• Reporting on key performance indicators of the business-lines.
• Making presentations to represent new products, ideas and performance of the business-lines.
• Preparation of technical specifications for banking software systems improvement on modernization and automation business processes.
• UAT (User acceptance testing) сonducting.
• Carrying out the survey on customers' satisfaction research (Customer Recommendation Index).
• Individual tariffs approval for сash and settlement services for SME clients.
• Support of internal clients in Head Office and regions by consulting on bank products and services.
• Internal and external websites filling of banking products for legal entities.
• Organizing the intrabank conference.

• Adaptation of procedures, policies, and manuals issued by Bank's Headquarter (Athens) to local regulations and rules in respective projects framework.
• Legislation changes analysis within the process of new operational procedures development/modification of existing for product implementation.
• UAT (User acceptance testing) сonducting.
• Preparing test cases.
• Operational consulting support providing to branch network to enhance its effective operations due to the approved procedures.
• Building communication with various Bank units.
• Internal website maintenance.

Key accomplishments:

• New product "Сredit cards for IT-employees of companies that serviced at Piraeus Bank ICB JSC".
• New product "Сredit credits cards for the staff of Piraeus Bank ICB JSC".
• Creation of administrative documents (operational procedures, instructions, business processes, regulations and other documents for Bank subdivisions and outlets).

• Interact with customers concerning handing / resolving complaints.
• Consulting existing and potential customers about banking products and services.
• VIP Banking Support.
• Premium Banking Support.
• Training of new employees.
• Writing user manuals for specialized software used by employees of the Call Center.
• Banking products sales. Inbound sales.

Key accomplishments:

• The best sales in the fiscal quarter.