Comprehensive theoretical training covering core Microsoft Business Applications concepts.Comprehensive theoretical training covering core Microsoft Business Applications concepts.
Skills: Microsoft Dynamics Basics

Shari Oswald covers the essentials of how to navigate the system, manage records, and leverage core built-in features like dashboards, lists, and reports. Along the way, explore the basics of creating and managing accounts, contacts, and leads. The skills you need to harness Dynamics 365 effectively in your work.
Skills: microsoft dynamics sale

The Dynamics 365 Customer Service suite offers you a host of easy-to-use tools to improve collaboration with your customers, resolve key issues, and provide exceptional support to your customer base in a more meaningful, iterative way.
Skills: Microsoft Customer Service

Microsoft has grouped several of their business end-user products together into a group called the Power Platform. These no-code and low-code applications are used for building business applications and workflows, and gathering, interpreting, and visualizing data across the business organization. In this course, an overview of the basic capabilities of some of the key applications in the Power Platform, including Power Apps, Power Automate, Power Pages, Power BI, and Copilot is given.
Skills: Microsoft Power Platform

In this course, author and instructor Gini von Courter shows you how to create stylistic and information-rich web pages in the newest Power Platform application, Power Pages. Power Pages brings the power of Power Apps, Power BI, Power Automate, and the Dataverse to a front-end design platform that allows you to integrate Microsoft applications to power the information and data that you need to present.
Skills: Microsoft Power Pages · Microsoft Power Platform

In this course, Gini von Courter provides the foundational knowledge you need to use Power Apps to create web-based and mobile applications. Explore the structure of a Power App and learn to create apps from built-in templates, from scratch, or using Microsoft Copilot. Find out how to connect to a variety of data sources and how to customize layouts and themes.
Skills: Microsoft Power Apps

If you do business analysis work and want to see not only what the key deliverables are but also how to deliver them, then this course is for you. This technology-agnostic course employs different technologies to show you how to set up and deliver key business analysis artifacts. Instructor Jamie Champagne highlights traceability as she through the setup and usage of a requirements traceability matrix. Jamie demonstrates how to model processes by showing you the natural evolution of the degree of detail that happens with business analysis work. Plus, she explains the power of context diagrams with both basic and detailed data flow diagrams to define and capture the requirements done in business analysis work.
Skills: Business Requirements · Business Analysis

Senior AI engineer Ronnie Sheer guides you through what large language models are and what problems they may be able to solve. Ronnie dives into text generation, starting with a warning to use text generation AI responsibly, then moving on to Copilot, ChatGPT, Gemini, and Claude. He introduces you to the AI generated image landscape, then shows you how to use Dall-E and Midjourney. Plus, Ronnie goes over advanced concepts like fine-tuning your prompts and interacting with language models using an API.
Skills: AI Prompting · ChatGPT · Copilot · Google Gemini · Generative AI

Discover how to quickly glean insights from your data using Power BI. This formidable set of business analytics tools—which includes the Power BI service, Power BI Desktop, and Power BI Mobile—can help you more effectively create and share impactful visualizations with others in your organization. In this course, Gini von Courter helps you get started with this powerful toolset. Gini begins by covering the web-based Power BI service, explaining how to import data, create visualizations, and arrange those visualizations into reports. She discusses how to pin visualizations to dashboards for sharing, as well as how to ask questions about your data with Power BI Q&A. She also provides coverage of Power BI Mobile and shows how to use the data modeling capabilities in Power BI Desktop.
Skills: Microsoft Power BI · Data Analysis · Data Visualization

Power BI Desktop—the powerful data analysis and visualization software from Microsoft—can help you get more insights from your data, whether that data is stored on your computer or in the cloud. In this course, discover how to leverage this easy-to-use tool to model and visualize data more efficiently. Learn how to connect various data sources, including Excel, databases, and web data sources like Wikipedia. Explore how to search and transform your data using the built-in Query Editor. Plus, instructor Gini von Courter shows how to build and arrange visualizations, create interactive reports, share your work, manage your published files in the Power BI service, and more.
Skills: Data Analysis · Microsoft Power BI · Data Visualization

Whether you're looking to enhance your data analysis skills, streamline your reporting process, or drive data-driven decision-making in your organization, this course will equip you with the latest tools and techniques in Power BI.
Skills: Microsoft Power BI · Reporting & Analysis · Data Visualization

Managing data is a key skill in today’s data-driven business world. And Microsoft 365 offers a wide range of tools to gather, manage, and visualize your data in powerful, compelling ways. In this course, senior program manager Christine Matheney teaches you how to use the Microsoft 365 suite to manage your data more effectively. Get started with Microsoft Forms for collecting data from raw sources, before exploring how to build processes and manage large amounts of data using the different components of Power Automate. Learn why Excel is such a popular platform and how to use its built-in tools to analyze data to gain insights. 
Skills: Microsoft Forms · Power BI · Microsoft Power Automate · Microsoft Excel

When you're trying to grapple with user demands and market changes, it can be difficult to mentally zoom out and assess your organization's operations. Business process modeling helps you see the big picture by allowing you to translate your business processes into easily understood pictures. In this course, instructor Haydn Thomas walks you through the most widely used business process modeling diagrams—context, functional flow, cross-functional flow, and flowchart—and explains the purpose of each one. As Haydn touches on each modeling technique, he shares its unique features, explains how to use that technique to create a diagram, and points out how to avoid common pitfalls. He pulls it all together by comparing process diagrams so you can select the right one for your organization.This course is part of a Professional Certificate from Microsoft.
Skills: Business Analysis