Віддалена робота
Middle Technical Support Specialist L1
Віддалена робота
Гібридна
В офісі/на місці
Повна зайнятість
Медичне страхування
Офіс з бомбосховищем
Офіс в центрі
Регулярний перегляд зарплат
Офіс біля метро
Requirements:
- 2 + years of experience customer service in a help desk, service desk, technical support;
Upper-Intermediate level of Spoken and written English is a must;
Ability to use tracking systems;
Responsibility, initiative, self-organization, strive to learn;
Experience providing remote support for client, server, and web-based applications;
Experience in creating bug reports and user stories;
Excellent written and verbal communication skills;
Ability to manage multiple tasks simultaneously while maintaining strict attention to details;
Flexibility to occasional shifts, including night ones.
As a plus:
- Experience with CRM;
- Experience on a similar position preferably in Fintech direction;
- Excellent problem investigation and solving skills;
Basic issues testing skills;
Diploma, certificates, or other IT designations.
Responsibilities:
- Daily supporting internal customers all over the world, handling complaints;
- Assisting clients during integration with our systems;
- Providing appropriate solutions and alternatives within the time limits;
- Providing prompt and accurate feedback to customers;
- Collaborating with other teams in order to drive continuous improvement of internal and external processes;
- Stay current with system information, changes, and updates;
What we offer:
- Possibility to work full time remotely;
- Medical insurance, English classes;
- Opportunities for professional development and personal growth;
- Competitive salary, reasonable and fair working conditions, flexible schedule;
- Team of strong IT professionals working in a vibrant product environment;
- Centrally located office near metro station with a great view.
Join us! And be a part of the great changes with SpaceWhale
Olha
SpaceWhale, LLC Перевірена
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