HR Analyst (with PowerBI)

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.

About the Role

As an HR Analyst for People Projects at JustAnswer, you will lead initiatives that optimize, automate, and enhance our global HR operations. You will work closely with cross-functional teams in San Francisco, Ukraine, and India to implement cutting-edge analytical tools and systems, driving efficiency and data transparency. This role offers the chance to make a tangible impact on our People processes, ensuring excellence in data usage and visualization. If you are passionate about using technology to streamline HR functions and thrive in a dynamic, collaborative environment, this position is perfect for you.

What You’ll Do

Research and analyze areas for optimization and automation within People processes, systems, and tools.
Manage data integrity and accuracy, developing data cleaning and preprocessing procedures.
Create project briefs, validate concepts, and manage stakeholder expectations.
Coordinate project activities across multiple business units, including Finance and Legal.
Communicate project status updates to stakeholders using reports and presentations.
Provide leadership and direction to project team members, setting goals and monitoring performance.
Conduct post-project evaluations to identify opportunities for process improvement and knowledge sharing.

What We’re Looking For

1+ years of experience in analytics / HR operations.
Proficiency with analytical tools and systems (e.g. PowerBI, SQL basic) including Excel Macros.
Strong experience with project management tools like Microsoft Project, Asana, or similar. Excellent stakeholder management skills and experience in requirements clarification and prioritization.
Excellent English level, both verbal and written.
Strong attention to detail and problem-solving abilities.

Nice to Have

Basic knowledge of People processes, including talent acquisition, performance management, compensation and benefits, and employee relations.
Experience with budgeting and financial management principles.
Negotiation skills with service providers.
Project planning and estimation techniques.
Practical experience with HR systems such as ATS (GreenHouse), HRIS (bob), Performance Management (Lattice), and ADP.

Perks and Benefits

Time off throughout the year (paid and unpaid)
Professional development support and encouragement
Resources to help improve your overall well-being
Free membership to dive into JA product