Support Services Manager, менеджер адміністративного відділу

Triangle of Generation Humanitaire (TGH)

It is an international non-governmental organization (NGO) developing and implementing emergency, post-emergency and development programs since 1994. The programs belong to the field of water supply, hygiene and sanitation, civil construction (housing), food security, rural development (livelihood), social, educational and protection. TGH's dedicated teams work in 11 countries in Europe, Asia, Africa and the Middle East.

TGH in Ukraine

TGH has been operating in Ukraine since June 2016. Starting in Kramatorsk to support the most vulnerable populations affected by the conflict in the Donbas region, TGH continued to provide assistance to war survivors from February 2022 to October 2024, through four operational bases in Dnipro, Vinnytsia, Cherkasy, and Lviv, delivering humanitarian aid through Protection activities (Case Management, Legal Aid and PSS) and Basic Needs (MPCA, Shelter, WASH).

From October 2024 TGH established its coordination office in Kyiv and has been focusing on Protection and Shelter in the Eastern region, supporting people in need in the Kharkiv Oblast, Donetsk Oblast (GCA) and Zaporizhzhia Oblast from its operational base in Dnipro, through direct and indirect implementation. As a global nexus specialist, in parallel, TGH is also aiming to scale up its recovery/ resilience program in the Central/ Western regions.

Main objectives of the role

We are looking for a Support Services Manager who is experienced enough to be (under the supervision of the Field Coordinator) accountable for the overall management of our Dnipro office support department, including:

• financial,
• administrative,
• legal records,
• management of the base, as well as the logistics department.

Financial, budgetary and accounting management

• Accountable for all aspects of finance, including budgetary and accounting elements, including the base cash flow.
• Participate and validate the preparation of budgets and financial reports, and contribute to external audits if necessary.
• Supervise all base budgets, proposals, financial reports, monthly accountancy closure, and cash flow forecasts in collaboration with the financial coordinator.

Administrative and legal management

• Ensure that TGH follows Ukrainian and local laws.
• Ensure timely salary payment.
• Ensure all Tax and Pension liabilities are paid to the respective bodies monthly before the due date.
• Provide specialized training sessions to the Administration team on finance, and logistic procedures.

Logistics

• Ensure internal and donors' logistic processes and procedures are in place and followed.
• Accountable for systems that mitigate risks from corruption.

Representation

• Represent TGH Ukraine in its relations with partners, authorities and different local players in the financial, administrative, legal, logistic, and compliance areas.
• In collaboration with the Field Coordinator, ensure the link with the interlocutors (donors, banks, suppliers…).

Coordination

• Ensure with the Program Manager that the coordination with the program team on budget follow up and forecast is taken place regularly.
• Coordinate financial, administrative and logistic & legal aspect of the base.
• Ensure the coordination of the support and operational team for the preparation and during the process of audits.
• Support the finance and logistic officers in their duties and responsibilities.

Expected skills and experience:

• University degree in Logistics/IT/Economics/Administration/Business Management or any other related subject.
• Experience working in a similar position.
• At least 1 year of management experience, leading a team to deliver quality projects
• Administrative degree
• Good knowledge of Ukraine’s administrative rules
• A high level of written and spoken English and Ukrainian
• Excellent Computer skills

What we propose:

• Constant professional education and growth
• Health and life insurance for you and your nuclear family (spouse and children)
• Office in the city centre
• Comfortable shelter with a stable Internet connection and convenient for work
• Team-buildings