Humanitarian Accountability Officer

World Vision International (WVI)—a leading international non-governmental organization—is looking for Humanitarian Accountability Officer

World Vision’s focus is helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

World Vision is committed to safeguarding children and adult beneficiaries believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation and expects all employees, interns, volunteers and all WV affiliates share the same commitment. WV takes diligent measures to screen out all people who might seek to use WV to harm children or adult beneficiaries, or whose past actions indicate an unacceptable risk of such harm. Therefore, our recruitment policy and procedures include extensive identification checks prior to employment or engagement with WV in order to ensure safeguarding to the fullest extent.

Join a highly motivated team of world-class international and local humanitarian professionals to establish, build, and grow World Vision’s presence in Ukraine. You will work alongside global professionals, improving your knowledge, skills, and abilities in a multinational organization that will prepare you for work in the world’s best-in-class companies in the future.

Requirements

• Educational level required: Master’s degree in Social Sciences, International Development, International Relations, Social Work or related field. (Preferred)
• Minimum of 1-2 years in an NGO, especially in a humanitarian emergency context and grant-funded projects, is important.
• Experience working with vulnerable populations
• Knowledge of the humanitarian system, coordination mechanisms, and donors is preferred.
• Excellent ability to communicate with integrity to different stakeholders (strong interpersonal skills)
• Good contextual knowledge of local community and social/cultural constraints and realities as well as organizational relationships
• Experience in data processing or analysis (Excel, etc.) is helpful.
• Ability to travel within Ukraine is required. 
• Fluency in English

Responsibilities

Accountability Mechanisms – Complaint Response Mechanisms

• Management of beneficiaries’ hotline, complaints boxes Set up, field visits.
• Ensure active collection of complaints and feedback
• Support the Ukraine team for Monitoring, Evaluation, Accountability and Learning (MEAL) with developing and establishing a complaints and response mechanism for humanitarian programming
• Establish a help desk/information table for community members to answer beneficiary comments/questions during humanitarian aid distribution
• Refer feedback and complaints to relevant stakeholders and departments on a regular basis
• Follow up on internal complaints and feedback referrals with appropriate offices and sectors
• Respond to raised pending issues
• Communicate serious complaints to senior management

Information Provision

• Develop and review project information materials.
• Ensure that key information reaches beneficiaries and marginalized groups through several ways.
• Always ensure that the principles of World Vision and Core Humanitarian Standards are upheld in all aspects of the MEAL functions and general project management.
• Ensure that beneficiaries and partners have constant access to information about WV’s programs
• Ensure stakeholders have access to channels that effectively process complaints and feedback in line with confidentiality and pre-defined standards.

Consultation and Participation of Affected Populations

• Lead accountability assessments for all new project areas
• Consult with beneficiaries before developing and implementing accountability systems to use their feedback to design the system
• Provide technical support to Project Manager to adopt participatory approaches related to the project implementation.
• Initiate consultation sessions with community members as required

Reporting

• Provide detailed summaries of complaint issues for operational meetings
• Develop monthly accountability reports and analyses of trends

Other

• Carry out additional responsibilities and project tasks as assigned by the MEAL Manager of WV Ukraine, Project Manager

Additional Information

• Full-time in office presence
• Official employment according to Ukrainian labour law
• Medical insurance
• WVI Institutional trainings
• Travel up to 25% is likely
• Only candidates with Ukrainian citizenship or authorization to work in Ukraine will be considered
• Submit resume and cover letter IN ENGLISH
• Resumes will be reviewed on a rolling basis and this position may close sooner than anticipated