3PL Logistics Coordinator

About Us:

 At Global Forwarding, we’re a leading 3PL (third-party logistics) provider dedicated to delivering innovative and efficient supply chain solutions for businesses of all sizes. With a focus on customer satisfaction, technology-driven processes, and a strong commitment to sustainability, we pride ourselves on our ability to streamline operations and create value for our clients. We’re looking for a motivated and results-oriented Account Manager to join our team and help us continue to drive excellence in logistics.

Job Description:

We are seeking an experienced and highly motivated Account Manager to manage and nurture client relationships within our logistics and supply chain operations. The ideal candidate will be responsible for ensuring the smooth and efficient delivery of services, handling day-to-day client communications, identifying opportunities for service improvements, and growing account profitability. You’ll collaborate closely with cross-functional teams, including operations, sales, and customer service, to ensure client satisfaction and business success.

Key Responsibilities:

- Client Relationship Management: Serve as the primary point of contact for assigned clients, developing and maintaining strong, long-term relationships.

- Customer Retention: The focal point of this position will be reaching out to customers over the phone and following up with them via email on a daily basis. This will occupy the majority of daily work activity.

- Account Growth: Identify opportunities for upselling and cross-selling additional services, contributing to revenue growth for the company.

- Problem Resolution: Address client inquiries, concerns, and service issues promptly, ensuring timely and effective resolution.

-  Logistics Coordination: Work closely with internal teams to ensure that shipments are processed efficiently and clients’ expectations are met in terms of quality and delivery timelines.

- Performance Monitoring: Track and analyze key performance indicators (KPIs) for client accounts, providing insights and recommendations for continuous improvement.

- Reporting & Documentation: Prepare and present regular status reports, reviews, and performance metrics to our team.

- Process Improvement: Identify areas for operational improvements and collaborate with relevant teams to implement solutions that enhance efficiency and service quality.

Requirements:                

- Experience: 1+ years of experience in account management or customer service, ideally in a 3PL, or logistics environment.

- Communication Skills: Excellent verbal and written communication skills with the ability to interact effectively with clients, senior management, and internal teams. (Fluent English is required) 

- Technology Proficiency: Comfortable using logistics management software TMS, CRM tools, and Microsoft Office Suite (Excel, Word, PowerPoint).

-  Organizational Skills: Ability to prioritize and manage multiple tasks and accounts simultaneously in a fast-paced environment.

- Customer-Focused: A passion for delivering excellent service and a strong client-first attitude.

What We Offer:

- Competitive salary with performance-based incentives

- Paid time off (PTO)

- Professional development opportunities 

- A dynamic, team-oriented work environment

- The opportunity to make a tangible impact in a fast-growing industry