Junior Billing Support Manager

Futurra Group is a Ukrainian product IT company working in the field of Edtech. We specialize in the development and promotion of innovative cross-platform products and gather a powerful team of like-minded people – the most talented specialists, to work on an Edtech service that will transform the future of educational applications.

We’re on the lookout for a Junior Billing Support Manager to join our Support Team. 

If you’re eager to dive into the world of fintech, enhance transaction processes, and bring our payment metrics to new heights, this is your chance! With our full support and mentorship, you’ll grow your skills while contributing to impactful projects.

What We Do

Our flagship products are changing lives:

• MathMaster – Helping millions around the globe conquer math step-by-step with AI-powered recognition tools and expert live chats.
• MusesAcademy – A lifestyle and learning platform empowering women to unlock their potential and create meaningful change in their lives.

What You’ll Do

As a Junior Billing Support Manager, you’ll play a key role in ensuring smooth and secure payment processes for our users:

• Analyze payment activities to identify and address fraudulent behavior;
• Prepare professional documentation to dispute financial claims;
• Manage the entire lifecycle of user financial claims, from initiation to resolution.

Who You Are

We’re looking for someone who:

• Thrives on structure, organization, and systematic problem-solving;
• Has strong written English skills (Upper-Intermediate or higher);
• Loves diving into data and unraveling transaction trends.

What Sets You Apart (Preferred but not required):

• Experience in financial claims or chargebacks;
• Knowledge of fraud analysis or arbitration processes;
• A passion for spotting patterns and preventing fraud.

Why Join Us?

At Futurra Group, you’ll find more than just a job—you’ll find a place to grow, innovate, and make an impact:

• Collaborate with a team of driven professionals who love what they do and celebrate creative ideas;
• Influence company results and contribute directly to product success;
• Access exciting career growth opportunities across our expanding portfolio of products.

What We Offer:

• Fully remote work—wherever you are, we’re there too;
• A non-bureaucratic culture that values your input and innovation;
• Career and financial growth tied to your achievements and results.

Ready to shape the future of EdTech with us? Apply now and let’s create something extraordinary together!