Company is a payment processor for gambling industry working on the markets of LATAM, EU, South-East Asia, India.

My role is end-to-end chargeback processing and dispute management - from the first point of contact to making sure the dispute is settled or reasonably rejected

• Managed the complete lifecycle of chargebacks and disputes for gambling transactions
• Handled individual dispute requests through multiple payment platforms, ensuring timely and fair resolutions
• Liaised with merchants to collect, analyze, and validate required documentation
• Coordinated with finance teams for monthly reconciliations, accurate billing, and compliance reporting
• Conducted KYC data reviews, ensuring adherence to regulatory requirements
• Led system improvements by initiating feature requests and executing User Acceptance Testing
• Performed chargeback trend analysis and developed fraud reports to proactively mitigate risks

Position in an in-house processing center .

My role implied merchant onboarding, cardholder and merchant disputes, collaboration with authorities, development and improvements of the dispute management system

• Investigated dispute claims following Visa, MasterCard, UnionPay, PROSTIR rules.
• Conducted merchant KYC data reviews, ensuring adherence to regulatory requirements
• Gathered requirements for periodic mandatory changes and improvements in the dispute modules
• Contributed to the enhancement of the CRM system – business requirements and UAT
• Managed billing processes, ensuring accurate invoicing and compliance with financial regulations
• Created business processes for dispute processing and fraud prevention Coordinating with law enforcement agencies on fraud-related matters.
• Analyzed fraudulent transactions and generated monthly fraud reports.

Position in an in-house processing center

My role involved merchant onboarding, cardholder and merchant disputes, collaboration with authorities, development and improvements of the dispute management system

• Developed and implemented a fraud monitoring system for bank card transactions
• Collaborated with Visa, MasterCard and vendors to improve systems, resolve disputes, and ensure compliance.
• Organized processes to minimize financial risks and enhance payment security.
• Conducted merchant KYC data reviews via MasterCard MATCH
• Analyzed monthly data integrity and fraud reports to identify risks and trends.
• Created regulatory documentation and procedures for dispute management and fraud prevention.