Работала в 7 компаниях 6 лет 2 месяца
Туризм / Путешествия / Пассажирские перевозки, Интернет, Телекоммуникации / Связь
Tourism Manager
Piligrim
Туризм / Путешествия / Пассажирские перевозки
1 год
09.2018 - 09.2019
- servicing existing customers
- processing incoming requests of tourists,
- miscalculation and booking of tours,
- control of payments
- creation of individual route
- search and booking tickets, transfers, cars, accommodation (hotel, apartments)
- visa support
- sale of insurance
Tourism Manager (freelance)
UNIVERSAL TRAVEL GROUP
Туризм / Путешествия / Пассажирские перевозки
2 года 3 месяца
06.2016 - 09.2018
- finding new customers and servicing existing ones
- organization of work with corporate clients
- processing incoming requests of tourists,
- miscalculation and booking of tours,
- escort groups
- control of payments
- promotion of the company
- creation of tour product
- search and booking of air / railway / bus tickets, accommodation (hotel, apartments ..)
- visa support
- sale of insurance
Executive director of travel agency
Spot Guide
Туризм / Путешествия / Пассажирские перевозки
7 месяцев
02.2017 - 09.2017
- organization of work of TA
- customer service (search and sale of tours / air tickets)
- contracting with partners and tourists
- miscalculation of travel
- travel support in Ukraine
- looking for students and sale of kite school
- spot management
Transfer guide
Foreign countries
Туризм / Путешествия / Пассажирские перевозки
1 месяц
08.2016 - 09.2016
- meeting of tourists, escort on transfer and excursions
- settlement of tourists in the hotel
- smoothing of conflict situations
Tourism manager
TUI Турагентство
Туризм / Путешествия / Пассажирские перевозки
1 год 4 месяца
08.2014 - 12.2015
- consultation and tour selection
- sale of tours, air / bus / train tickets, insurance
- preparation of travel documents for travel abroad
- organization of business and corporate trips
- customer search
- office maintenance
- translation of documents for visas
Office manager
Power Effect
Интернет
5 месяцев
03.2014 - 08.2014
- consultation by phone and e-mail / social. networks
- sale of goods
- Work with suppliers and wholesale customers (preparation and conclusion of contracts, invoicing, payment control, consultation)
- control of deliveries (route compilation, courier control)
- preparation of a point of sale for events (sports competitions, Kyiv Marathon Wizz Air, etc.)
- work with freelancers
Account manager
Domonet
Телекоммуникации / Связь
11 месяцев
08.2012 - 07.2013
- processing incoming requests by phone
- maintenance of new and existing customers
- Returns disconnected customers
- conflict resolution
- control over the performance of masters tasks
- creation of promotional campaigns and distribution of promotional products
- operator training
- Search customers ( "cold" calls, soc. networks, forums)
Ключевая информация
A strong, enterprising and experienced manager with the focus on getting the Company maximum profit and popularity.
- I have experience in developing successful relationships with corporate VIP clients.
- I work with pleasure and maximum focus on results.
- I believe that there are no hopeless situations and bad clients.
- I'm ready to learn and improve my skills.
Училась в 3 заведениях
Interregional Academy of Personnel Management
Manager of Organization and Administration, Institute of Management and Business
Kiev, 2015
Kyiv Slavic University
Tourism Manager, Institute of Economics and Management
Kiev, 2013
Kyiv Slavonic-Greek Collegium
TOURISM MANAGER
Kiev, 2011
Владеет языками
Английский
продвинутый
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Немецкий
базовый
Испанский
ниже среднего
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Польский
базовый
Дополнительная информация
Personal qualities
- Enterprising and Leadership
- Stress-resistance and tactfulness
- Initiative and willingness to take responsibility
- I am able to find a way out of the critical situation and negotiate with any clients / colleagues
- Fast learner
- Justice and self-criticism
- Activity and love of life
Hobbies and interests
Music, traveling, extreme sports, languages, dancing, yoga, books, movies, handmade, psychology
Katrin
Katrin
Administrator
Другие страны
Активно ищет работу
полная занятость, неполная занятость, проектная работа
Характер работы: удаленная работа, стажировка / практика, посменная работа, гибридная, в офисе/на месте
Обновлено 2 недели назад