Работал в 8 компаниях   11 лет 7 месяцев

IT-консалтинг / Услуги / Производство оборудования, Услуги для бизнеса - другое, Финансовые услуги, Реклама / Маркетинг / PR-услуги, Торговля розничная / Retail, Промышленность и Производство, Телекоммуникации / Связь

Head of VeliPayments

Velitech.com

IT-консалтинг / Услуги / Производство оборудования

1 год 1 месяц

10.2023 - по настоящее время

*Gather client requirements for PSP integrations.
*Develop business flow documentation.
*Create and execute delivery plans.
*Monitor integration progress and resolve issues.
*Collaborate with product heads to deliver top-notch payment solutions.

Head of Back Office

Finance Business

Услуги для бизнеса - другое

4 года 10 месяцев

05.2018 - 03.2023

* Management and administration of the department
* Creatand implementing a back-office strategy in accordance with the company’s global strategy
* Analyzing on a constant basis the department activity, payment systems activity, suspicious activity, KYC, AML procedures etc.
* Ensuring compliance with international L&C procedures
* Management the procedure of customers verification, account establishment, maintenance and closures
* Management the processing of all customer deposits and withdrawals in a timely manner
* Investigating and resolving potential issues arising from customer deposits, withdrawals or client activity
* Liaising with other departments to escalate and resolve all client issues in a timely manner
* Management of searching and attraction of the best PSP (payment system providers)* Managing the implementation of PSP solutions in the Back Office
* Monitoring the efficiency of cooperation with various PSP, risk assessment and management
* Reviewing the automation of Back Office and replacing manual processes with automated systems where required
* Preparation of back office procedures, policies, terms & conditions, contracts and relevant disclaimers
* Controlling over the reconciliation of all financial assets of the company
* Preparation of various internal and regulatory reports
* Management the training of relevant staff to ensure continuing competence* Coaching and motivating teams to achieve productivity and engagement

Risk Manager

Вайт Райно, ООО

Финансовые услуги

2 года

03.2016 - 03.2018

*Dispute handling for various types of financial transactions, which includes the following: T&E, web transactions, fraud alerts.
*Monitoring the fulfillment of requirements for disputed cases of the company's clients at the following stages (Retrieval Requests, Chargebacks, Re-presentations, Pre-arb, Arb).
*Investigation of claims received from other companies.
*Process incoming requests from other companies (requests to cancel the authorization, to confirm the successful completion of the transaction, Good-Faith Letters).

*Preparation of the necessary documentation for the contestation process.

*Monitor compliance with IPS rules related to transactions and compliance with IPS technology requirements when applying for requests, transfers, resubmissions.

*introduction of correspondence with service companies (PSP) on matters of concern.*Develop methodological documents.*Team motivation.

quality control

AML, OOO

Реклама / Маркетинг / PR-услуги

3 месяца

12.2015 - 03.2016

*Monitoring of customer satisfaction of the company

*Development and launch of activities to increase the motivation of agents (together with business results).

*Monitoring the quality of customer service and compliance with statistics standards by agents of the contact center and company stores.

*Analysis of the productivity of the company's divisions.

quality control

BAUER International

Торговля розничная / Retail

4 месяца

07.2015 - 11.2015

*Control over the reading of statistics norms by agents of the center and the trading group.

*Creation of a referral business process.*

*Analysis of the company's performance.Resolution of conflict situations with clients.

Acting Head of Service Quality Control/Internal Auditor.

INKSYSTEM

Промышленность и Производство

1 год 4 месяца

01.2014 - 05.2015

*Development and launch of activities to increase the motivation of agents (together with business results);
*Monitoring the quality of customer service and compliance with statistics standards by agents of the contact center and company stores;
* Creation of business processes and control of their observance; Development of front-offices of the company;
*Management of service centers;
* Control and resolution of complaints, lawsuits;
* Analysis of the productivity of departments;
* Processing of internal complaints (resolution of disputes and clarification of internal regulations);

QC

INKSYSTEM

Промышленность и Производство

2 месяца

11.2013 - 01.2014

* Monitoring the performance of a group of agents to achieve goals;
* Handling complaints about the work of the contact center;
* Control of customer satisfaction of the company;

Contact center agent (Astelit)

Глобал Билги

Телекоммуникации / Связь

11 месяцев

08.2012 - 07.2013

* Identification of the needs of subscribers to contact the contact center;
* Reception of incoming calls;
* Consultation of subscribers;

Учился в 1 заведении

Ивано-Франковский национальный технический университет нефти и газа, Ивано-Франковск

Экономика управления

Ивано-Франковск, 2015

Владеет языками

Английский

средний

Русский

родной

Украинский

свободно

Курсы, тренинги, сертификаты

Эмоциональная компетентность

Украина,Харьков, 2017

Повысить эмоциональную самоосознанность.

Увидеть модель развития эмоциональной компетентности.

Понимать природу эмоций других людей.

Научиться осознанно управлять собой и другими.

Усилить своё влияние и принимать точные решения.

Тайм-менеджмент

Украина,Харьков, 2017

Самоорганизация и сознательное управление временем.

Эффективное планирование

Украина,Харьков, 2016

Теоретическое изучение и практическое освоение технологий продуктивного и рационального управления временем.

Дополнительная информация

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Продвинутый пользователь ПК (Microsoft Office Outlook, Excel, PowerPoint, Internet Explorer)(Linux , libreoffice) 1С:Предприятие 8.3,ERP,bitrix24. Водительское удостоверение категории «В». Готовность к командировкам 80% времени.

Цель

Получение должности специалиста(руководителя), используя настоящие знания, умения и получая новые.

Евгений

Head of Payments

Киев

30 лет

Активно ищет работу

полная занятость

Характер работы: удаленная работа, в офисе/на месте

Обновлено 2 недели назад