1. Handled customer inquiries across live chat and tickets in iGaming environments.

2. Providing high-quality support and advice to customers.

3. Assisted players with registration, login, account verification, deposits, withdrawals, bonuses, and gameplay-related inquiries.

4. Maintained and followed internal documentation and support guidelines to ensure consistent service quality.

5. Assisted with VIP or high-value player inquiries, ensuring fast, accurate, and personalized support.

6. Handled bonus, promotion, cashback, and gameplay-related questions in line with company policies and terms.

7. Coordinated with Antifraud, Loyalty, Payments, and Operations teams to resolve issues efficiently.

1. Responded to customer inquiries via phone, email, and live chat, ensuring timely and accurate communication
2. Resolved customer complaints efficiently, escalating complex issues when necessary
3. Maintained high levels of customer satisfaction in a fast-paced environment
4. Assisted customers with product information, recommendations, and order-related issues
5. Managed multiple customer requests simultaneously while meeting response time targets (SLA)
6. Recorded and tracked customer interactions using CRM/helpdesk tools
7. Collaborated with team members to improve service quality and customer experience