Работала в 1 компании 1 год
IT
Customer support representative
KemzyBell Company
IT
1 год
01.2025 - 12.2025
- Responded to customer inquiries via phone, email, and live chat, ensuring timely and accurate communication
- Resolved customer complaints efficiently, escalating complex issues when necessary
- Maintained high levels of customer satisfaction in a fast-paced environment
- Assisted customers with product information, recommendations, and order-related issues
- Managed multiple customer requests simultaneously while meeting response time targets (SLA)
- Recorded and tracked customer interactions using CRM/helpdesk tools
- Collaborated with team members to improve service quality and customer experience
Ключевая информация
- Customer support
- Problem solving
- CRM
- Email, chat and phone support
- Communication skills
- Team collaboration
- Attention to detail
- Microsoft office(word,Excel)
- Customer satisfaction and retention
- Complaints handling
- Independence
- Discipline
- Time management and multitasking
Владеет языками
Английский
родной
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Украинский
базовый
Abigeal
Abigeal
Customer Support Manager
Харьков
Активно ищет работу
полная занятость, неполная занятость, проектная работа
Характер работы: удаленная работа
Последняя активность 12 часов назад