Key Responsibilities & Contributions:

• Handled customer inquiries through live chat and ticketing system in iGaming environments.
• Provided clear, accurate, and professional support to customers and helped resolve their concerns efficiently.
• Assisted customers with registration, login, account verification, payments, transactions, and other account-related issues.
• Followed internal procedures, documentation, and support guidelines to ensure consistent and high-quality service.
• Handled VIP and high-value customer inquiries, providing fast, accurate, and personalized assistance.
• Assisted customers with promotions, bonuses, cashback, and service-related questions while following company policies and terms.
• Collaborated with internal teams, including Payments, Antifraud, Operations, and Loyalty, to investigate and resolve customer issues efficiently.