Delivered a professional front - of - house presence by welcoming guests, managing seating plans, and supporting reception - style check - in processes in a luxury, high - volume environment. coordinated reservations, table allocation, and guest flow to minimize waiting times and maintain service efficiency during peak periods. provided temporary supervisory support when required, assisting with issue resolution, guest complaints, and team coordination to ensure uninterrupted operations. maintained vip service standards and supported administrative tasks, including daily service summaries and operational coordination

Supported international guests through clear communication, cultural awareness, and professional assistance throughout their travel experience. coordinated transportation schedules and time - sensitive logistics to ensure smooth movement of large tour groups. responded effectively to service disruptions and unexpected issues, maintaining guest satisfaction in high - pressure situations. ensured adherence to safety procedures and operational guidelines at all times