• Provide customer support to website users, addressing inquiries and resolving issues promptly.

• Handle customer complaints by offering appropriate solutions and following up to ensure resolution.

• Communicate with customers through various channels, including chat, ticket, live chat and email.

• Maintain accurate records of customer interactions, transactions, and feedback.

• Trained and mentored new agents to improve team performance and quality standards.

• Enter and update data in CRM systems and other online platforms.

• Manage multiple tasks efficiently while prioritizing urgent customer requests.

• Consistently achieved 95-100% QA scores and reduced average resolution time by 30%.