Providing customer support via inbound calls and emails on the ukrainian - speaking support line. assisting passengers with information about the company's services, including booking procedures, trip changes, cancellations, refund policies, and general travel inquiries. handling requests for rebookings, trip cancellations, voucher issuance, and processing refunds. investigating and managing lost and found reports. using salesforce crm to manage customer interactions, log cases, and ensure follow - up and resolution. collaborating with an international, english - speaking backend team and navigating english - language internal tools and systems