I’m a team leader with hands-on experience managing high-pressure, fast-paced operations — most recently overseeing a 21-agent support team on a high-growth eCommerce project. I’ve built strong, motivated teams, led across multiple smaller projects simultaneously, and maintained high client satisfaction under tight deadlines.
Now, I’m looking to bring that same leadership and dedication into a new space — ideally outside of BPO — where collaboration, empathy, and sustainable workloads matter just as much as KPIs.
My core strengths:
People-first leadership
Cross-functional coordination
QA, and performance improvement
Conflict resolution & team morale building
Scaling processes without burning out teams