Key Functions & Achievements:

•Reception & processing of incoming calls.

• Customer data base maintenance.

• Registration of appeals & complaints.

•Client education.

•Participated in a telephone survey.

• Upselling and cross-selling skills.

Key Functions & Achievements:

• Handling incoming & outgoing calls.

• Solving client problems.

• Client education.

• Logistics Awareness.

• Processing orders & payments.

• Communicability.

Key Functions & Achievements:

•Effective communication

•Medical/Health inclined

• Providing information to staff & patients.

• Addressing patient complaints.

• Answering inbound calls.

• Scheduling patient appointments.