Работал в 3 компаниях   1 год 9 месяцев

Архитектурные и дизайнерские бюро, Транспорт и Логистика, Медицина и Здравоохранение

Оператор call центру

Result UK, United Kingdom

Архитектурные и дизайнерские бюро

1 год 8 месяцев

03.2023 - по настоящее время

  • Advising clients on products and services
  • Participation in telephone surveys
  • Providing a high level of service
  • Making targeted calls
  • Appointment of clients
  • Maintenance of customer database
  • Registration of appeals and complaints
  • Reception and processing of incoming calls
  • Provision of information upon customer requests
  • Work with claims
  • Sales of recommend or required products

Оператор call центру

Trucking 42, USA

Транспорт и Логистика

1 год

03.2023 - 03.2024

  • Reception and processing of incoming calls
  • Maintenance of customer database
  • Appointment of clients
  • Providing a high level of service
  • Registration of appeals and complaints
  • Advising clients on products and services
  • Provision of information upon customer requests
  • Work with claims
  • Making targeted calls
  • Participation in telephone surveys
  • Good understanding of the trucking and dispatch system

Оператор call центру

Allied Health Group

Медицина и Здравоохранение

1 месяц

05.2023 - 06.2023

  • Maintenance of customer database
  • Provision of information upon customer requests
  • Participation in telephone surveys
  • Providing a high level of service
  • Making targeted calls
  • Appointment of clients
  • Advising clients on products and services
  • Registration of appeals and complaints
  • Work with claims

Ключевая информация

  • Attentiveness
  • Stress resistance
  • Customer orientation
  • Telephone conversation skills
  • Multitasking
  • Ms word
  • Mrs. Excel
  • Mrs. Powerpoint
  • PC user
  • Negotiation
  • Communication
  • Business acumen
  • Team work
  • Leadership
  • Time management
  • Fast learner

Учился в 1 заведении

Луцька філія Тернопільського національного економічного університету

accounting/accuntancy

ternopil, 2016

Владеет языками

Английский

выше среднего

Курсы, тренинги, сертификаты

Certification in Customer Service & Relationship Management (CSRM)

2018

Certification in Human Resource Management

2018

Certification in Health Safety and Environment (HSE 1, 2& 3)

2018

Certification in Project Management Professional (PMP)

2018

Certification in SAGE/Peachtree Accounting Software

2018

Certification in QuickBooks Accounting Software

2018

Дополнительная информация

Комп'ютерні навички

Highly computer literate

Особисті якості

I am a proactive and timely person. I am well organised and career growth oriented

Tochukwu

Оператор call центру

Днепр

29 лет

Активно ищет работу

полная занятость

Характер работы: удаленная работа

Обновлено 6 часов назад