Работала в 5 компаниях   12 лет 5 месяцев

Негосударственные организации / NGO, Телекоммуникации / Связь, Образование

ICT Help Desk Assistant

OSCE Special Monitoring Mission to Ukraine

Негосударственные организации / NGO

4 года 4 месяца

05.2018 - 09.2022

  • Providing help desk assistance and for the standard office automation products in use;
  • Assisting staff personally, by phone or via remote access software with technical and procedural computer problems related to the use of IT equipment and software;
  • Testing new software and hardware products. Deploying and updating desktop and notebook computers’ operation system and software. Briefing user on basic operation and handling;
  • Creating, updating, maintaining Video Teleconference (VTC);
  • Developing and maintaining user manuals, usage instructions and Standard Operating Procedure documents;
  • Maintaining accurate log entries of requests in an integrated Help Desk and IT Service Management Solution – ASSYST. Maintaining ICT databases of hardware and software assets.РедагуватиВидалити

Computer Software Engineer

Kyivstar/Київстар

Телекоммуникации / Связь

1 год 2 месяца

02.2017 - 04.2018

  • Introducing rates in the billing system and performs the necessary adjustments to ensure quality and timely implementation of marketing activities and campaigns. Fulfilling the requirements of internal controls at entering new tariffs marketing activities, campaigning and new products;
  • Checking correctness imposed tariffs and adjustments to the system;
  • Investigating complaints about customer billing and providing connectivity services and events;
  • Performed analysis and presented reports using SQL and MS Excel.

Senior Monitoring Engineer

Kyivstar/Київстар

Телекоммуникации / Связь

4 месяца

09.2016 - 01.2017

  • Ensuring the operational actions of the regular shift regarding round-the-clock monitoring of uninterrupted functioning of IT services of the company;
  • Increasing the level of processing requests, applications, and performing other actions within company processes Event Management, Change Management, Incident Management, Problem Management, Service Level Management;
  • Test-cases creating on HP Service Manager system implementation in Incident Management process;
  • Qualitative documentation and storage of information on deviations in the work of monitoring objects.

Computer Support Engineer

Kyivstar/Київстар

Телекоммуникации / Связь

10 месяцев

10.2015 - 08.2016

  • Round-the-clock monitoring of the uninterrupted functioning of the company's IT services;
  • Informing on the state of IT monitoring objects to restore their normal functioning during incidents and timely escalation the problems to business customers and management;
  • Routing and control of incident resolution according to monitoring data, mass complaints and events from HP Service Manager system.

Computer Support Engineer

КНЕУ імені Вадима Гетьмана

Образование

5 лет 4 месяца

03.2010 - 07.2015

  • Installation and equipment maintenance;
  • Diagnostics and malfunctions identifying;
  • Elimination of technical errors;
  • Maintenance of technical documentation and reporting.

Училась в 1 заведении

Kyiv National Economic University named after Vadym Hetman

Institute of Information Technologies in Economy, Economic Cybernetics

Київ, 2013

Владеет языками

Английский

выше среднего

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Немецкий

базовый

Украинский

родной

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Курсы, тренинги, сертификаты

Supporting and Troubleshooting Windows 10, Global Knowledge Network Training Ltd.

2021

  • Maintaining devices using Windows 10 OS.
  • Troubleshooting and Configuring reserve contacts.
  • Troubleshooting technical hindrances relevant to the network connections.
  • Resolve issues relevant to device drivers and hardware devices.
  • Configuring Windows 10 devices by utilizing the set of policies.
  • Performing the system recovery.

Liliia

IT Support Specialist

Борисполь

33 года

Работает, но открыт для предложений

полная занятость

Обновлено 4 часа назад