Працювала в 5 компаніях 12 років 5 місяців
Недержавні організації / NGO, Телекомунікації / Зв'язок, Освіта
ICT Help Desk Assistant
OSCE Special Monitoring Mission to Ukraine
Недержавні організації / NGO
4 роки 4 місяці
05.2018 - 09.2022
- Providing help desk assistance and for the standard office automation products in use;
- Assisting staff personally, by phone or via remote access software with technical and procedural computer problems related to the use of IT equipment and software;
- Testing new software and hardware products. Deploying and updating desktop and notebook computers’ operation system and software. Briefing user on basic operation and handling;
- Creating, updating, maintaining Video Teleconference (VTC);
- Developing and maintaining user manuals, usage instructions and Standard Operating Procedure documents;
- Maintaining accurate log entries of requests in an integrated Help Desk and IT Service Management Solution – ASSYST. Maintaining ICT databases of hardware and software assets.РедагуватиВидалити
Computer Software Engineer
Kyivstar/Київстар
Телекомунікації / Зв'язок
1 рік 2 місяці
02.2017 - 04.2018
- Introducing rates in the billing system and performs the necessary adjustments to ensure quality and timely implementation of marketing activities and campaigns. Fulfilling the requirements of internal controls at entering new tariffs marketing activities, campaigning and new products;
- Checking correctness imposed tariffs and adjustments to the system;
- Investigating complaints about customer billing and providing connectivity services and events;
- Performed analysis and presented reports using SQL and MS Excel.
Senior Monitoring Engineer
Kyivstar/Київстар
Телекомунікації / Зв'язок
4 місяці
09.2016 - 01.2017
- Ensuring the operational actions of the regular shift regarding round-the-clock monitoring of uninterrupted functioning of IT services of the company;
- Increasing the level of processing requests, applications, and performing other actions within company processes Event Management, Change Management, Incident Management, Problem Management, Service Level Management;
- Test-cases creating on HP Service Manager system implementation in Incident Management process;
- Qualitative documentation and storage of information on deviations in the work of monitoring objects.
Computer Support Engineer
Kyivstar/Київстар
Телекомунікації / Зв'язок
10 місяців
10.2015 - 08.2016
- Round-the-clock monitoring of the uninterrupted functioning of the company's IT services;
- Informing on the state of IT monitoring objects to restore their normal functioning during incidents and timely escalation the problems to business customers and management;
- Routing and control of incident resolution according to monitoring data, mass complaints and events from HP Service Manager system.
Computer Support Engineer
КНЕУ імені Вадима Гетьмана
Освіта
5 років 4 місяці
03.2010 - 07.2015
- Installation and equipment maintenance;
- Diagnostics and malfunctions identifying;
- Elimination of technical errors;
- Maintenance of technical documentation and reporting.
Навчалась в 1 закладі
Kyiv National Economic University named after Vadym Hetman
Institute of Information Technologies in Economy, Economic Cybernetics
Київ, 2013
Володіє мовами
Англійська
вище середнього
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Німецька
базовий
Українська
рідна
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Курси, тренінги, сертифікати
Supporting and Troubleshooting Windows 10, Global Knowledge Network Training Ltd.
- Maintaining devices using Windows 10 OS.
- Troubleshooting and Configuring reserve contacts.
- Troubleshooting technical hindrances relevant to the network connections.
- Resolve issues relevant to device drivers and hardware devices.
- Configuring Windows 10 devices by utilizing the set of policies.
- Performing the system recovery.
Liliia
Liliia
IT Support Specialist
Бориспіль
Працює, але відкритий для пропозицій
повна зайнятість
Оновлено 2 години тому