- data processing, information posting on websites and related activities;

- translation services;

- photocopying, documents preparation and other specialized ancillary office activities;

- provision of combined office administrative services;

- computer programming;

- consulting on informatization issues;

- computer programming;

- provision of other software;

- other activities in the field of information technologies and computer systems.

- communicate with customers and service providers by phone and email;

- receive and process invoices;

- maintain a vendor database;

- verify and reconcile invoices and payments;

- compile reports, analyze financial data;

- maintain documentation;

- work with profit and loss statements.

• prospecting, generating, qualifying, processing and following up on leads and appointment setting for the sales team;
• plan and execute outbound customized outreach using channels like LinkedIn, email, and calls (automated and manual campaigns);
• day-to-day work with potential customers' database, handle CRM;
  
• fundamental research of the companies and contacts within focus markets and target companies;
  
• collaboratively work with the sales team to develop lead generation strategies to generate lead opportunities with prospective customers;
  
• effectively communicate and present the company service and value proposition to customers;
• developing and maintaining strong long-term business relationships;
  
• achieving sales lead gen and appointment quotas.
  

Duties:

• developing and implementing strategic plans to manage and grow accounts, search for new marketing solutions (including work in social networks, system moderation, etc.);
• contribute and share ideas to decrease workload and improve the quality and speed of customer support;
• understanding client needs and identifying new business opportunities;
• coordination of accounting in specialized CRM;
• maintenance and technical support of ABS On-line;
• providing assistance to agencies in maintaining full tourist travel cycle from the moment of receiving an application to their returning from trip, solving emerging issues and tourists' complaints 24/7;
• providing superior customer service, retaining clients and building strong, trusting relations with them;
• conclusion of contracts with travel companies and corporate clients, partners.

Duties:

• assistance and support in booking travel services in the ABS On-line (b2b.abso.com.ua) 24/7;
• making financial reports, maintaining accounting with suppliers;
• processing payments and deposits of company customers;
• providing assistance to agencies in maintaining full tourist travel cycle from the moment of receiving an application to their returning from trip, solving emerging issues and tourists' complaints;
• coordination of accounting in specialized CRM;
• providing superior customer support and ensuring client satisfaction, building long-term relations with them;
• participation in promotional tours.

Written translations from Ukrainian and Russian into English language and vice versa, interpreting at meetings.

Responsibilities: consulting customers regarding company's services by phone, e-mail and at meetings, identifying their needs; managing phone calls, business correspondence with clients and partners; conclusion of contracts with new clients; preparation of full documents package for any type of visa to Canada in a proper way; work with the Embassy of Canada to Ukraine in Kiev, Visa Application Centre; written translation of documents from Russian/Ukrainian into English and vice versa; writing content for the company website in 3 languages and making posts for social networks; participation in education and emigration fairs; coordinating and keeping records of student groups at English courses, drawing of the working schedule for teachers; help in advertising campaigns in Google AdWords.

Duties: written translation of documents from Russian/Ukrainian into English and vice versa; simultaneous interpreting at meetings; performing responsibilities of Assistant of the Lawyer; help in filing applications for immigration to Canada, temporary resident and student visas, work permit; cooperation with the Embassy of Canada to Ukraine in Kiev, VAC, the Ministry of Immigration and Citizenship in Canada and other legal authorities in Canada in immigration sphere; participation in the international education fairs and search for new clients there, representing the company; conclusion of contracts; writing articles for the company website and making posts for social networks; preparation of full documents package for any type of visa to Canada in a proper way; help in organizing work of a new educational project "CanSchool" in Ukraine; support in organization of business trips; administrative and general support of the office; business correspondence with clients and partners; reception of visitors; managing phone calls, filing and correspondence system; working with office equipment.

Duties: research, planning and realization of the purchase of advertising areas for clients on servers of the Internet (banner advertising). Search of partners, selection of the best advertising areas according to the requirements and wishes of clients, target audience analysis, conducting business correspondence and negotiations with foreign partners concerning the best quotations on advertising and terms of cooperation, conclusion of contracts. Building and development of business relations with new representatives of mass media, and maintenance of existing business relations with clients and partners.

Responsibilities: managing telephone calls, maintaining filing and correspondence system, translating and interpreting, full administrative support of the General Manager (coordination of meetings and appointments, documents circulation, preparation of presentations, business correspondence with partners), support in organization of business trips, working with office equipment, reception of visitors (tea, coffee), administrative and general support of the office.

I taught English in groups of people of different age and gave individual classes. Became proficient in teaching English based on the communicative approach.