• Collection of documents for the import and export of personal shipments across European countries.
• Booking transportation and contractors for order fulfillment.
• Processing invoices and managing payments with clients and contractors.
• Handling correspondence with clients and contractors.
• Coordinating all stages of transportation and the provided service.

• attracting new clients from leads
• processing incoming customer requests (calls, texts, e-mail);
• customer support in shipping steps.
• management and control of documents and payments.
• building and maintaining relationships with existing customers, and understanding their car hauling needs.

• Document management with clientscontrol of mutual settlementscontrol over the execution of requests
• traffic analysis and delivery control
• interaction with the carrier,
• solving operational problems.
• registration of electronic documents for transportation with Ukrzaliznytsia.

• Receiving and processing the technical part of orders.
• preparation of specifications, documents for shipment and customs clearance.
• control of execution of orders,
• coordination of internal services.
• Correspondence with customers, informing about the the order status
• control of financial balance with clients.
• Accounting for the implementation of orders.

As a shift leader:

• operational control of the work of operators
• summary and analysis of statistics and KPI indicators of agents and the project
• employee training, development of motivational schemes

As basic responsibilities within the framework of projects:

• processing of incoming calls/letters on issues related to all activities of the air carrier company.
• work with the airline's loyalty program.
• conflict resolution with clients,
• registration of transportation documents,
• search and solution of errors in the processing of documents by the system.